Bobby Tahj-Miquel Goodson
Summary
- Ambitious recently separated Information Technology Specialist currently completing Associates Degree in Computer Science and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in Baseband and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
- Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Specialist (25B)
United States Army
12.2019 - 09.2023
- Built and maintained successful relationships with service providers, vendors, dealers and consumers for over 200 missions
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Worked with Palo Alto, Cisco Unified Call Manager, VmWare, Chimera, PuttyCM and more
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Set up network profiles, security permissions and file sharing systems.
Information Technology Specialist (25B)
United States Army
04.2019 - 12.2019
- Conducted Advanced Individual Training alongside 500+ other soldiers
- Became proficient in Putty, VmWare and Microsoft systems
- Top of graduating classes for topics such as Routing and Switching, Networking Basics, Security and Capstone
Basic Combat Training
United States Army
02.2019 - 04.2019
- Trained alongside 200 soldiers undergoing basic military training
- Ruck-marched over 40 miles carrying loads up to 40 pounds
- Endured numerous Warrior Tasks and Battle Drills\
- Expert Shooting Qualifications using a M4 semi-automatic rifle with a 0.4cm shot group
Kitchen Manager
Burger King
01.2017 - 02.2019
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Sales Associate
Rue21 Inc
11.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Technology Assistant
EXCEL Academy
01.2015
- Helped multiple teachers with technical complications
Education
Some College (No Degree) - Electrical Engineering
Georgia Southern University
Statesboro, GASome College (No Degree) - Information Technology
Advanced Individual Training
Augusta, GeorgiaDegree Received Diploma - Dual Enrollment
High School EXCEL Academy, Clayton State University
McDonough, GA05.2016
Skills
- Putty
- Basic Combat Skills
- Call Center Operations
- Firewall Configuration- Palo Alto
- Network Security
- IP Addressing and Subnetting
- VoIP-Cisco Unified Call Manager
- Skilled Multitasking
- Software Installation
- Device Configuration- Routers & Switches
- Desktop Support
Accomplishments
- Documented and resolved user-end Satellite Communication issues which led to Army Achievement Medal.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of over 200+ real-world missions.
Certification
- CompTia Security+ Certification
- United States Driver's License
- Forklift Certification
- Secret Security Clearance
- Expert Shooting- M4
Languages
English
Full Professional
Timeline
Information Technology Specialist (25B)
United States Army
12.2019 - 09.2023
Information Technology Specialist (25B)
United States Army
04.2019 - 12.2019
Basic Combat Training
United States Army
02.2019 - 04.2019
Kitchen Manager
Burger King
01.2017 - 02.2019
Sales Associate
Rue21 Inc
11.2015 - 02.2016
Technology Assistant
EXCEL Academy
01.2015
Some College (No Degree) - Electrical Engineering
Georgia Southern University
Some College (No Degree) - Information Technology
Advanced Individual Training
Degree Received Diploma - Dual Enrollment
High School EXCEL Academy, Clayton State University
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