Bobby Tu

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Built and maintained relationships with peers and upper management to drive team success.

• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Formed and sustained strategic relationships with clients.
• Implemented successful business strategies to increase revenue and target new markets.
• Mitigated business risks by working closely with staff members and assessing performance.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Structured HR consulting services to support clients during organizational developments and changes.

• Interviewed and hired team members which demonstrated dedication and added value to team.
• Identified and communicated to management regarding areas needing additional training.
• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
• Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
• Trained employees on new software with minimum level of frustration and training friction.
• Established and exceeded organizational performance and individual performance goals.
• Developed new training programs in compliance with company and government standards.
• Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.

• Effectively oversaw overall business operations, ensuring the smooth day-to-day functioning and achieving sales and profit targets.

• Successfully developed and implemented business strategies that led to increased sales and profitability.

• Managed inventory efficiently, optimizing stock levels based on customer demand and seasonal trends.

• Demonstrated adeptness in sourcing and selecting diverse and attractive products, maintaining an appealing product assortment.

• Built and maintained strong relationships with suppliers, skillfully negotiating favorable terms and pricing.

• Creatively designed captivating visual merchandising displays to enhance product visibility and elevate customer engagement.

• Strategically set pricing strategies and promotions, maximizing sales while upholding profitability.

• Exemplified leadership in recruiting, training, and managing staff, providing guidance, and conducting performance evaluations.

• Ensured efficient store operations through meticulous employee scheduling, ensuring adequate coverage.

• Championed effective customer service standards, leading to heightened customer satisfaction and loyalty.

• Conducted insightful analysis of sales data and market trends, making informed business decisions to drive success.

• Cultivated and maintained a robust online and social media presence, effectively increasing brand awareness and driving online sales.