BOBETTE CLARK
Hickory,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Technical Support Specialist
Conduent Call Center
Hickory, NC
11.2022 - 03.2023
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality..
- Documented and updated case notes for each customer and work order.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
CSR - Tech
Legacy Flooring
Raleigh, NC
08.2021 - 05.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers regarding needs and addressed concerns.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
INSIDE SALES/QUOTE COORDINATOR
Lowes Home Improvment
Mooresville, NC
07.2017 - 04.2021
- Answer phones and assist customers with tech issues and with installers, materials, and site issues
- Coordinate flooring installations from start to finish.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
- Built quotes for flooring installations
Customer Service Specalist
RPM Woodfinishing Group
Hickory , NC
07.2015 - 03.2017
- Collect information from customer about furniture incidents
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with protection plan department to resolve claims issues on deciding if plan covers furniture
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Dipolma - General Studies
Hickory High School
Hickory, NC06.1992
Some College (No Degree) - Business/Medical Coding And Billing
CVCC
Hickory Skills
- Problem resolution
- Flexible schedule
- Troubleshooting
- Multitasking
- Critical thinking
- Reliable & trustworthy
- People skills
- Active listening
Timeline
Technical Support Specialist
Conduent Call Center
11.2022 - 03.2023
CSR - Tech
Legacy Flooring
08.2021 - 05.2022
INSIDE SALES/QUOTE COORDINATOR
Lowes Home Improvment
07.2017 - 04.2021
Customer Service Specalist
RPM Woodfinishing Group
07.2015 - 03.2017
Dipolma - General Studies
Hickory High School
Some College (No Degree) - Business/Medical Coding And Billing
CVCC
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