Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Andre'anna Acosta

Madison

Summary

Motivated college student with proven leadership experience and active participation in research and community initiatives. Strong communication, project management, and teamwork skills honed through diverse academic and extracurricular engagements. Capable of managing multiple tasks and meeting tight deadlines while delivering impactful contributions to class projects and campus organizations. Recognized for problem-solving skills and proactive approach in collaborative settings.

Overview

7
7
years of professional experience

Work History

Operations Associate

Sephora
Madison
12.2024 - 06.2025
  • Executed weekly shipment loading and unloading with speed and precision.
  • Monitored inventory levels and updated stock records as necessary.
  • Picked and sorted online and in-store orders with 100% accuracy.
  • Organized backstage areas using ladders to maximize space.
  • Operated various machinery and tools with a focus on safety.
  • Utilized mPOS system to process transactions, minimizing customer wait times.
  • Coordinated product demonstrations and addressed customer inquiries effectively.
  • Implemented process improvements that enhanced operational efficiency and reduced turnaround times.

Waitress/Hostess/Cabin Attendant

The Landing Resort
Hayward
05.2023 - 08.2024
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
  • Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service.
  • Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections.
  • Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures.
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times.
  • Greeted customers and provided menus.
  • Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc.
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment.
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
  • Adhered to safety protocols while working around hazardous materials like bleach or ammonia-based products.
  • Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
  • Performed basic math calculations when computing bills for customers' meals.
  • Provided exceptional customer service to guests, ensuring a positive and memorable experience.
  • Responded promptly and professionally to guest inquiries, concerns, and complaints.
  • Followed regular closing procedures, including sweeping, mopping, cleaning utensils and glasses, thoroughly cleaning dining room tables and chairs, restocking, and prepping for opening.

TRIO - Student Internship

Lac Courte Oreilles Ojibwe University
Hayward
01.2023 - 05.2024
  • Contributed creative ideas during brainstorming sessions for website design projects.
  • Assisted in recruitment efforts for student involvement in various initiatives.
  • Selected color schemes, fonts, and imagery to ensure brand consistency across websites.
  • Collaborated with cross-functional teams to deliver project outcomes within deadlines.
  • Created detailed reports and presentations summarizing research findings.
  • Participated in training sessions to improve communication, problem-solving, and time management skills.
  • Developed relationships with key stakeholders through effective collaboration.
  • Coordinated travel arrangements for team members attending conferences.

Summer Camp Counselor

Great Lakes Indian Fish & Wildlife Commission (GLIFWC)
Watton
08.2023 - 09.2023
  • Supervised campers to ensure safety and cultivate positive camp experiences.
  • Led outdoor activities that promoted teamwork and appreciation for nature.
  • Facilitated team-building exercises to strengthen cooperation and communication skills.
  • Resolved conflicts between campers using effective mediation techniques.
  • Engaged in discussions with individual campers regarding interests and concerns.
  • Ensured adherence to all camp rules and regulations.
  • Assisted in planning and executing daily activities for campers.
  • Encouraged positive behavior through role modeling and reinforcement techniques.

Barista/Cashier/Cook

Backroads Coffee Co.
Hayward
02.2022 - 05.2023
  • Crafted and served diverse coffee beverages, including espresso, cappuccino, latte, and cold brew.
  • Maintained exceptional quality standards across all drinks to ensure customer satisfaction.
  • Delivered outstanding customer service by greeting patrons warmly and addressing needs promptly.
  • Operated espresso machines and grinders efficiently to produce consistent coffee drinks.
  • Trained new baristas in brewing techniques, drink recipes, and customer service protocols.
  • Collaborated with kitchen team to coordinate food preparation schedules during peak hours.
  • Monitored inventory levels and restocked supplies as necessary to maintain operations.
  • Ensured cleanliness of coffee bar and kitchen areas for a pleasant customer experience.

Marketing Department - Student Internship

Lac Courte Oreilles Ojibwe University
Hayward
09.2022 - 12.2022
  • Managed social media promotional strategies to enhance business visibility and engagement.
  • Organized and directed student opportunities, ensuring optimal participation.
  • Executed event photography for promotional materials.
  • Performed heavy lifting tasks to support operational requirements.
  • Cleaned and maintained office space for a professional environment.
  • Demonstrated ability to work under pressure during school hours.
  • Accurately documented all activities throughout the internship.

Candy Clerk

Tremblay's Sweet
Hayward
06.2018 - 09.2021
  • Crafted diverse candies, including chocolates, caramels, and hard candies.
  • Collaborated with team to develop innovative candy flavors and products.
  • Packaged finished candies in appealing containers for retail and gift giving.
  • Operated cash register, accurately processing transactions and managing cash.
  • Maintained organized checkout area to promote positive shopping experiences.
  • Ensured store cleanliness through regular tasks such as mopping and waste disposal.
  • Trained new employees on store procedures to ensure compliance and efficiency.
  • Cultivated strong customer relationships to enhance loyalty and repeat business.

Education

Associate of Arts - Liberal Arts & Sciences

Lac Courte Oreilles Ojibwe University
Hayward, WI
05-2024

High School Diploma -

Hayward High School
Hayward, WI
05-2022

Bachelor of Arts - Psychology

University of Wisconsin-Madison
Madison, WI

Skills

  • Cash handling and point of sale
  • Collaboration and teamwork
  • Communication skills
  • Customer service and relations
  • Detail orientation
  • Espresso preparation
  • Food safety and preparation
  • Fundraising strategies
  • Google Workspace proficiency
  • Health and safety management
  • Hospitality expertise
  • Marketing strategies
  • Microsoft Office proficiency
  • Problem solving
  • Research skills
  • Resort and restaurant experience
  • Relationship building
  • Process improvement strategies
  • Verbal and written communication

Accomplishments

  • American Indian College Fund: Student of the Year (2023-2024)
  • Costa Rica International Research Experience (December 2023)
  • Forensics Member (2018 - 2020, 2022) State Gold Winner (2022)

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Operations Associate

Sephora
12.2024 - 06.2025

Summer Camp Counselor

Great Lakes Indian Fish & Wildlife Commission (GLIFWC)
08.2023 - 09.2023

Waitress/Hostess/Cabin Attendant

The Landing Resort
05.2023 - 08.2024

TRIO - Student Internship

Lac Courte Oreilles Ojibwe University
01.2023 - 05.2024

Marketing Department - Student Internship

Lac Courte Oreilles Ojibwe University
09.2022 - 12.2022

Barista/Cashier/Cook

Backroads Coffee Co.
02.2022 - 05.2023

Candy Clerk

Tremblay's Sweet
06.2018 - 09.2021

Associate of Arts - Liberal Arts & Sciences

Lac Courte Oreilles Ojibwe University

High School Diploma -

Hayward High School

Bachelor of Arts - Psychology

University of Wisconsin-Madison

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