Authorized to work in the US for any employer Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts. Approachable Senior Customer Service Associate with 10 years of experience facilitating positive customer experiences in retail settings. Helpful problem-solver with flexibility in stressful situations. Accessible supervisor coaching employees through complex administrative processes.
Hi, I’m
Bobtarius Whaley
Summary
Overview
8
years of professional experience
Work History
RECONEXT
Warehouse Lead
06.2022 - Current
Job overview
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Acted as liaison between company departments and warehouse teams.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Navient
Senior Customer Service Representative
03.2019 - 06.2022
Job overview
- The primary purpose of this position is to provide leadership and support to customer service specialists and to assist with customer escalations
- This includes providing service to customers and extended business partners, and assisting customer service specialists with overrides, escalations, research and general information
- Other duties can include reconciling payment issues, negotiating payment agreements, receiving and analyzing transactions, researching citations, interacting with courts and vendors, assisting with the interview selection process, monitoring attendance and schedules, providing assistance to team leads and to other locations.
T-Mobile
Retention Senior Representative
12.2016 - 03.2019
Job overview
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Ally Financial
Loss Mitigation Specialist
07.2015 - 11.2016
Job overview
- I will be responsible for establishing contact, communicating and negotiatingwith borrowers, investors, and real estate agents, via verbal and written means, in an attempt toresolve at-risk mortgages.
Education
Macarthur High SchoolIrving, TX
Diploma Cume Laude Scholar
06.2013
University Overview
Skills
- Coaching and Mentoring
- Customer Complaint Management
- Training and Development
- Answering Client Questions
- Customer Support
- Team Monitoring
- Telephone Etiquette
- Selling Skills
- Order Management
- Problem-Solving
- MS Office
- Self-Motivated
Timeline
Warehouse Lead
RECONEXT
06.2022 - Current
Senior Customer Service Representative
Navient
03.2019 - 06.2022
Retention Senior Representative
T-Mobile
12.2016 - 03.2019
Loss Mitigation Specialist
Ally Financial
07.2015 - 11.2016
Macarthur High School
Diploma Cume Laude Scholar
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