Kerrie Cougle
Oregon City,OR
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career library history comprising more than 10 years.
Overview
12
12
years of professional experience
Work History
Library Assistant 1
Oak Lodge Public Library
10.2021 - Current
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Assisted patrons with printing and copying according to personalized requirements.
- Processed library card applications and maintained patron records with accurate contact information.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Offered basic reference assistance to support information needs.
- Assisted library patrons with resolving computer problems.
- Assisted children's department with community outreach
- Prepared and delivered early literacy storytimes
Library Assistant 1
Oregon City Public Library
01.2018 - 02.2023
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk via Workflows library system.
- Assisted at reference, children's, and Carnegie (computers) desks when asked.
- Conducted reader's advisory in children's department
- Conceived and built displays in children's department.
- Children's department representative for community outreach events such as National Night Out, school visits, Bingo for Books programs.
- Assisted children's librarian with relabeling, reclassifying, weeding and inventory projects.
- Assisted children's librarian with preparation and implementation of summer reading preparation and programming.
- Lead field trip groups from local schools during their library visits
- Performed all tasks in children's department every Monday, as no other children's department members were on staff those days.
- Helped with organizing and assigning tasks to circulation staff during Covid, when no circulation supervisor was on staff.
Instructional/Media Assistant
Oregon City School District (various Schools)
09.2012 - 04.2018
- Offered reference service and book recommendations for young students and teachers to improve children's access to high-quality learning materials.
- Supported parents and taught children ages 5 through 12 to care for shared materials, select age-appropriate resources and demonstrate proper behavior in public library.
- Weekly planning and teaching of storytimes/library lessons for six different elementary grade levels
- Selected and maintained books, for children's collection within budget of $0 per year.
- Ran Scholastic Book Fairs (set up, trained volunteers, cash handling, reports and breakdown) to raise money for the school library.
- Troubleshooting for all classroom technology for teachers and students.
- Responsible for all library and textbook inventory for the school.
- Creating of student and teacher accounts for item check in/check out.
- Responsible for training and supervising a high school student "intern" interested in library as a career.
- Assisted with OBOB preparation and school battles, supervised students through regional competition.
- Long term substitute at another elementary school per request of the district media specialist when their librarian was out, and trained a replacement.
- Organized student enrichment activities to facilitate learning.
- Provided classroom support through planned activities and individual lessons.
- Monitored halls, lunch room, and playground to enforce school rules.
Education
High School Diploma -
Oregon City High School
Oregon City, OR06.1991
Skills
30 years of customer service
Detail oriented
Effective problem-solver
Excellent communication
Good with time management
Timeline
Library Assistant 1
Oak Lodge Public Library
10.2021 - Current
Library Assistant 1
Oregon City Public Library
01.2018 - 02.2023
Instructional/Media Assistant
Oregon City School District (various Schools)
09.2012 - 04.2018
High School Diploma -
Oregon City High School
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