BOBY SALOMON
Houston,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Background Screening Analyst
First Advantage
ATLANTA , GA
12.2020 - 08.2023
- Maintained confidentiality of all personal information obtained during the screening process.
- Created and submitted reports regarding background investigations, highlighting special findings.
- Reviewed and evaluated background check results to determine the accuracy and completeness of data.
- Assisted with onboarding new hires by providing detailed reports on their completed background checks.
- Reviewed potential red flags identified during screenings and took appropriate action as necessary.
- Worked closely with executive management team members to identify areas where improvements can be made in the overall screening process.
Claims Operations Specialist
Travelers Insurance
Houston, TX
07.2016 - 12.2020
- Served as subject matter expert for non-standard coverage questions, property damage and collision.
- Collaborated with fellow team members to manage large volume of claims.
- Identified potential areas of fraud within submitted claims documents.
- Maintained detailed knowledge of relevant laws pertaining to insurance coverage requirements.
- Utilized software applications such as Microsoft Office Suite to create spreadsheets or generate reports.
Senior Customer Service Representative
Sprint PCS, Mobile telephone company
Orlando, FL
06.2014 - 12.2016
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05-2022
Skills
- Background Investigations
- Effective Communication Skills
- Case Management
- Organizational Development
- Data Analysis
- Microsoft Office
- Administrative Assistance
- Decision-Making
- Relationship Building
Timeline
Background Screening Analyst
First Advantage
12.2020 - 08.2023
Claims Operations Specialist
Travelers Insurance
07.2016 - 12.2020
Senior Customer Service Representative
Sprint PCS, Mobile telephone company
06.2014 - 12.2016
Bachelor of Science - Business Administration And Management
Colorado Technical University
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