BOGAR GOMEZ RODRIGUEZ
Rohnert Park,CA
Summary
Dynamic professional with a proven track record at Mazzocco Vineyards, excelling in customer service and problem-solving. Demonstrated ability to enhance customer loyalty and resolve conflicts with empathy and efficiency. Skilled in Microsoft Excel and active listening, contributing to positive outcomes in high-stress situations. Achieved significant improvements in customer satisfaction and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level . Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mazzocco Vineyards
01.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cellar Worker
Maverik North America
02.2017 - 10.2019
- Contributed to effective communication within the team by regularly attending meetings, sharing updates on tasks, and collaborating on projects.
- Preserved the quality of stored wines by monitoring and adjusting environmental factors such as temperature, humidity, and lighting conditions within the cellar.
- Contributed to a positive work environment by fostering open communication, sharing expertise with team members, and promoting a culture of continuous learning and improvement.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
- Took samples every to compare quality with specifications.
Activities Assistant
Sonoma Post Acute
03.2014 - 09.2017
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
Education
High School Diploma -
Creekside
Sonoma, CA03.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Call Center Operations
- Warehousing functions
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
Timeline
Customer Service Representative
Mazzocco Vineyards
01.2020 - 12.2023
Cellar Worker
Maverik North America
02.2017 - 10.2019
Activities Assistant
Sonoma Post Acute
03.2014 - 09.2017
High School Diploma -
Creekside
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