Bogdana Vidic
Colorado Springs,CO
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
9
9
years of professional experience
Work History
Financial Counseling Representative
UC Health
06.2020 - Current
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Liaised between patient, doctor and social work for smooth discharge planning
- Documented details regarding contact with patients, providers and other individuals in system.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Patient Access Representative
UC Health
09.2014 - 06.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
Education
Some College (No Degree) - General Studies
Pikes Peak Community College
Colorado Springs, COSkills
- Verifying Insurance Eligibility
- Understanding of Registration Paperwork
- Strong understanding of Financial Assistance Programs, Eligibility, and Requirements
- Excellent Customer Service skills
- Flexible and Adaptable
- Accurate Data Entry
- Dependable and Responsible
- Strong understanding of Epic systems
- Basic Computer Literacy
- Strong verbal, written and interpersonal skills
- Can type 46 WPM
Timeline
Financial Counseling Representative
UC Health
06.2020 - Current
Patient Access Representative
UC Health
09.2014 - 06.2020
Some College (No Degree) - General Studies
Pikes Peak Community College
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