BONET GALOM
West Allis,WI
Summary
Dynamic gaming professional with 9 years of experience at Potawatomi Hotel & Casino, specializing in game flow management and customer engagement. Proven track record of enhancing player satisfaction through exceptional service and effective troubleshooting. Expertise in cash handling and mathematical calculations, driving loyalty and repeat visits from high-value guests.
Overview
9
9
years of professional experience
Work History
Table Games
Potawatomi Hotel & Casino
Milwaukee, WI
04.2025 - Current
- Demonstrated proficiency in primary table games, including blackjack and roulette, and specialty carnival games.
- Managed game flow to maximize player engagement and satisfaction.
- Handled chips, cards, and money with precision to maintain fast-paced gaming experience.
- Maintained cleanliness and organization of gaming areas to ensure safety and security for players.
Slot Attended
Potawatomi Hotel & Casino
Milwaukee, WI
09.2021 - 03.2025
- Executed cash handling responsibilities with accuracy while issuing payouts to patrons, ensuring smooth transactions.
- Delivered exceptional customer service through friendly interactions and prompt assistance with inquiries.
- Educated guests on gameplay rules, betting procedures, and payout structures to enhance enjoyment.
- Troubleshot machine malfunctions and diagnosed root causes to ensure operational efficiency.
Poker Dealer
Potawatomi Hotel & Casino
Milwaukee, WI
10.2019 - 03.2020
- Ensured all players placed bets prior to game commencement.
- Announced winning hand to enhance player engagement after each round.
- Verified and ensured accurate rake deductions from winning pot to maintain game integrity.
- Dealt in worldwide tournaments, adapting to diverse regulations.
Casino Host
Potawatomi Hotel & Casino
Milwaukee, WI
07.2018 - 10.2019
- Welcomed and assisted high-value guests upon arrival, enhancing their initial experience.
- Provided information on promotions and events to guests.
- Printed players' club cards and registered new guests.
- Utilized player tracking system to assess eligibility for complimentary services and prizes.
Cage Cashier
Potawatomi Hotel & Casino
Milwaukee, WI
04.2017 - 07.2018
- Processed cash transactions accurately for customer exchanges and payouts.
- Balanced cash drawer at start and end of each shift to ensure financial accuracy.
- Organized cash drawers and upheld currency handling procedures to ensure accuracy and security.
- Assisted in training new staff on cash handling procedures and software systems.
Education
Certificate of completion -
Ivy Tech Community College
Elkhart, Indiana06.2015
Bachelors - two years completed towards
University of Southern Indiana
Evansville, Indiana05.2012
High School Diploma -
Hammond High School
Hammond, Indiana06.2010
Skills
- Game flow management
- Cash handling
- Customer engagement
- Troubleshooting machines
- Customer relationship management
- Player tracking systems
- Mathematical calculations
- Time management
Timeline
Table Games
Potawatomi Hotel & Casino
04.2025 - Current
Slot Attended
Potawatomi Hotel & Casino
09.2021 - 03.2025
Poker Dealer
Potawatomi Hotel & Casino
10.2019 - 03.2020
Casino Host
Potawatomi Hotel & Casino
07.2018 - 10.2019
Cage Cashier
Potawatomi Hotel & Casino
04.2017 - 07.2018
Certificate of completion -
Ivy Tech Community College
Bachelors - two years completed towards
University of Southern Indiana
High School Diploma -
Hammond High School