BONGA DAVID ESSONO NDEMEZOO EDOU
Grand Prairie,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Kuehne + Nagel
Dallas, TX
04.2022 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
Customer Support Agent
Keystone Automotive
Flower Mound, TX
05.2022 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Injection Molding Machine Operator
PPG Aerospace
Grand Prairie, TX
10.2020 - 01.2022
- Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
- Adjusted daily work procedures to meet schedules and maintain product quality standards.
- Checked casting equipment at beginning of shift to verify proper machine functionality and resolve identified malfunctions.
Production Team Lead
Hello Fresh
Grand Prairie, TX
12.2018 - 10.2020
- Managed quality control and maintained high level of customer satisfaction.
- Notified supervisors about production problems and helped identify and correct concerns.
- Planned and managed resources to consistently meet production, quality and cost goals.
Machine Operator
Amazon
Carrollton, TX
08.2015 - 10.2018
- Prepared machine for production processes by equipping with required tools and parts.
- Set up and operated production machinery according to specific standards and protocols of company.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Education
Some College (No Degree) - Business Administration
North Lake College
Irving, TXSkills
- Teamwork and Collaboration
- Collaborative Team Player
- Customer Service
- Resolving Problems and Incidents
- Verbal and Written Communication
- Customer Service Support
- Organizational Skills
- Attention to Detail
- Interpersonal Skills
- High-Energy Attitude
- Problem-Solving
Languages
English
Professional
French
Native/ Bilingual
Timeline
Customer Support Agent
Keystone Automotive
05.2022 - 01.2024
Customer Service Supervisor
Kuehne + Nagel
04.2022 - Current
Injection Molding Machine Operator
PPG Aerospace
10.2020 - 01.2022
Production Team Lead
Hello Fresh
12.2018 - 10.2020
Machine Operator
Amazon
08.2015 - 10.2018
Some College (No Degree) - Business Administration
North Lake College
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