Bongani Sibanda
Woonsocket,RI
Summary
Proactive and guest-oriented professional with experience at Holiday Inn Express Hotel Suites, excelling in reservation processing and enhancing guest engagement. Demonstrated ability to manage high-volume dining and proficient in POS operation, ensuring seamless service. Achieved positive feedback through prompt issue resolution and collaboration, showcasing strong interpersonal and financial handling skills.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
07.2024 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Restaurant Server
Carnival Cruise Lines
02.2022 - 05.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Milton High School (South Africa)
Skills
- Welcoming guests
- Reservation processing
- Payment handling
- Hotel services and hospitality
- Guest engagement
- High volume dining
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
07.2024 - Current
Restaurant Server
Carnival Cruise Lines
02.2022 - 05.2024
High School Diploma -
Milton High School (South Africa)
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