Bonginkosi Rodwell Gara
Austin,TX
Summary
I have a Bachelor's Degree in Business Studies with a focus on Tourism and Hospitality and a Master's in Strategic and International Marketing I have also completed certificates in The Fundamentals of Digital Marketing, Entrepreneurship in Emerging Economies, Influencer Marketing, and Brand Management from various online platforms. I have a strong background in the hospitality industry, having worked as a Front Office and Sales Associate at Cresta Hotels and a Sales and Marketing Executive at Elecare Pharmaceuticals. I am currently working as a front desk host
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Austin Proper Hotel
07.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Client Services Consultant
CABS
08.2023 - 06.2024
- I provide information regarding the bank's products and services to its customers, i am also responsible for handling any inquiries and resolving customer complaints
- Protecting the bank's image and contributing to the achievement of the bank's overall goals and objectives
- I also help to avoid loss of customers and negative reviews through social media management.
Front Office and Sales Associate
Cresta Hotels
03.2022 - 07.2023
- Customer services, covering marketing and Sales
Sales and Marketing Executive
Elecare Pharmaceuticals
10.2020 - 02.2022
- Sales and Marketing
Front Office Auditor
Cresta Hotels
07.2020 - 09.2020
- Managing online and phone reservations -Informing customers about payment methods and verify their credit card data -Provide information about our hotel, available rooms, rates and amenities -Respond to clients' complaints in a timely and professional manner -Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs -Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests -Upsell additional facilities and services, when appropriate -Maintain updated records of bookings and payments
Front Desk Officer
Cresta Hotels
08.2018 - 07.2020
- I handle Front office duties that include preparation of morning and evening shifts, I also handle guests requests and complaints as well as other guest related requirements throughout their stay at the hotel
Customer Service Representative
African Sun Hotel Group
06.2016 - 07.2017
- I was stationed at Holiday Inn Mutare
- I went through the hotel departments getting a fair appreciation of how each department operates and how they interconnect.
Education
Master's in Strategic and International Marketing - Business, Management, Marketing, and Related Support Services
University of Zimbabwe
06.2023
Entrepreneurship in Emerging Economies - Business, Management, Marketing, and Related Support Services
edX
01.2021
The Fundamentals of Digital Marketing - Business, Management, Marketing, and Related Support Services
The Open University
01.2020
Bachelor's Degree in Business Studies - Tourism and Hospitality
University of Zimbabwe
01.2018
Skills
- Social Media Communications
- Guest Services
- Phone and Email Etiquette
- Hospitality service expertise
- Sales expertise
- Customer Service
Certification
- Influencer Marketing Certificate
- Brand Management Certificate
- The Fundamentals of Digital Marketing
Awards
Certificate
Tennis
I am mid-level tennis player and i enjoy playing on my free time
Timeline
Front Desk Agent
Austin Proper Hotel
07.2024 - Current
Client Services Consultant
CABS
08.2023 - 06.2024
Front Office and Sales Associate
Cresta Hotels
03.2022 - 07.2023
Sales and Marketing Executive
Elecare Pharmaceuticals
10.2020 - 02.2022
Front Office Auditor
Cresta Hotels
07.2020 - 09.2020
Front Desk Officer
Cresta Hotels
08.2018 - 07.2020
Customer Service Representative
African Sun Hotel Group
06.2016 - 07.2017
Master's in Strategic and International Marketing - Business, Management, Marketing, and Related Support Services
University of Zimbabwe
Entrepreneurship in Emerging Economies - Business, Management, Marketing, and Related Support Services
edX
The Fundamentals of Digital Marketing - Business, Management, Marketing, and Related Support Services
The Open University
Bachelor's Degree in Business Studies - Tourism and Hospitality
University of Zimbabwe
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