Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Giovanni Chapa

McAllen,TX

Summary

Dynamic Assistant Store Manager with a proven track record at Daniel's Jewelers, enhancing store sales through meticulous attention to detail and strategic merchandise displays. Excelled in fostering customer loyalty and team cohesion, leveraging exceptional customer service and POS system expertise.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Daniel's Jewelers
02.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Cashier

OMEX VIP
08.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Certificate - Cyber Security

South Texas College
McAllen, TX
08-2024

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Attention to detail
  • POS systems
  • Flexible schedule

Accomplishments

Personal quotas achieved consecutively: 7

Year-to-date personal quotas achieved: 9/12

Big tickets sales achieved: 69

Top associate with the most Conversion rate in Texas



Certification

Credit expert

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Daniel's Jewelers
02.2022 - Current

Cashier

OMEX VIP
08.2021 - 10.2021

Certificate - Cyber Security

South Texas College

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Giovanni Chapa