Bonheur Mahame
Phoenix,AZ
Summary
Retail and Sales Professional with over 5 years of combined experience at Ross Stores, Inc. and MarketSource, excelling in customer service, sales, merchandising, and loss prevention. Proven ability to engage customers, drive product sales, and maintain a secure, welcoming shopping environment. Skilled in consultative selling, product demonstrations, and promotional execution, with proficiency in Microsoft Excel and cash handling. Committed to leveraging strong communication skills and sales expertise to enhance team performance and consistently exceed targets.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Representative
MarketSource Inc.
Phoenix, AZ
09.2023 - 05.2026
- Drive sales of client products by engaging customers, building relationships, and providing tailored solutions.
- Consistently meet or exceed sales targets through effective product demonstrations and consultative selling techniques. Maintain up-to-date product knowledge to educate customers and answer questions confidently.
- Track sales performance and customer interactions to identify opportunities for growth.
- Collaborate with team members and management to execute marketing campaigns and promotions.
- Cultivated strong client relationships through effective communication, resulting in increased customer loyalty and repeat business.
- Conducted product demonstrations to showcase features and benefits effectively.
- Assisted customers in selecting products that met their requirements and budget.
Sales Floor Associate
Ross Stores, Inc.
04.2021 - 09.2023
- Achieved sales targets consistently each day, week, and month.
- Processing customer purchases at the checkout counter and handling cash and credit card transactions.
- Greeted customers upon entering store and assisted in locating desired products.
- Answering customer questions about products, prices, and promotions.
- Restocked shelves and organized products to enhance customer shopping experience.
- Keeping the sales floor clean and tidy, including sweeping, mopping, and dusting.
- Monitored inventory levels and notified management of low stock to ensure product availability.
SPS - Ross Loss and Prevention
Ross Stores, Inc.
04.2021 - 09.2023
- Established a visible presence at store entrances/exits to deter theft and fraud.
- Maintained safe and secure environment for associates and customers; trained staff on loss prevention techniques to foster culture of safety and enhance team confidence.
- Executed daily operational tasks to maintain workflow efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor's Degree - Science in Entrepreneurial Studies
Grand Canyon University
Phoenix, AZ07-2026
Associate's Degree - Business Administration and Management, General
Phoenix College
Phoenix, AZ01-2023
High school diploma - Business Management
Central High School
Phoenix, AZSkills
- Customer service
- Cash handling
- Communication skills
- Time management
- Multitasking
- Customer engagement
- Team collaboration
- Retail
- Product knowledge
- Promotional strategies
- Merchandising
- Visual merchandising
- Problem-solving
- Leadership skills
- Microsoft excel
Certification
- Certification in Business Management, Association for Career and Technical Education of Arizona, Demonstrating knowledge of organizational operations, leadership principles, and strategic decision-making to enhance professional performance in business settings.
- Business of Retail, NRF Foundation Rise Up, 55752808, Certification covering retail fundamentals, including customer service, sales, merchandising, and workplace readiness skills essential for success in the retail industry.
Languages
- SWAHILI
- KINYARWANDA
Honors Awards
Employer of the Month, Ross Stores, Inc., 08/21
Timeline
Sales Representative
MarketSource Inc.
09.2023 - 05.2026
Sales Floor Associate
Ross Stores, Inc.
04.2021 - 09.2023
SPS - Ross Loss and Prevention
Ross Stores, Inc.
04.2021 - 09.2023
Bachelor's Degree - Science in Entrepreneurial Studies
Grand Canyon University
Associate's Degree - Business Administration and Management, General
Phoenix College
High school diploma - Business Management
Central High School