Bonisha Saldana Robinson
Fort Lauderdale,FL
Summary
Accomplished and Energetic Healthcare Allied professional over 6 + years working in busy facilities and healthcare service line context. Solid history of achievement in serving the patients, being pipeline for the leadership team with strong organizational and prioritization abilities. Goal-oriented toward meeting long-term and short -term goals through daily organization. Able to learn new task quickly and proficient. Committed to utilizing my strengths and experience to build a career that offers challenges and growth with opportunities to enrich my knowledge and skills, while consistently remaining a valuable asset to the workplace.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant
HCA Healthcare Center for Clinical Advancement
05.2021 - Current
- Scheduled appointments and handled calendars for senior leadership/center
- Enhanced communication between departments through proactive coordination of meetings and events.
- Conducted tours for Simulation Center
- Used excellent time management and project management skills to successfully oversee and manage projects from conception to completion
- Supported Division and Facility needs of corporate partners and staff during meetings and company events
- Data entry, routine database maintenance, and standard report generation, verification and distribution
- Created/Managed the expense reports, budgets, and filing systems for the department
- Assisted the HealthStream administrator in the Division. which consist of 14 hospitals.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently, allowing executives to focus on high-priority responsibilities without distraction.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Streamlined office operations by implementing efficient administrative systems and processes.
Case Management Analyst
HCA Kendall Regional Medical
07.2019 - 05.2021
- Organized meetings with different departments in the facilities
- Obtained raw data from Tableau for leadership meetings
- Prepared official documents for the Ethics and Compliance meeting that was mandatory by the facility committee monthly
- Effectively coordinated daily Case management operations, resulting in greater productivity and higher levels of customer satisfaction and turnovers
- Used excellent time management and project management skills to successfully oversee and manage projects from conception to completion
- Created and maintained a case management database for each team member
- Brought forth the ability to multitask and prioritize
- Worked well independently and also with others.
- Reviewed processes and operations to identify areas of performance risk.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Patient Experience / Team Lead / Financial Counselor
HCA Florida Westside Hospital
01.2017 - 07.2019
- Maintained patient demographics while upholding HIPAA guidelines
- Brought forth the ability to multitask and prioritize
- Developed and implemented requirements for new and existing applications
- Created innovative and usable solutions
- Consistently provided patient flow updates to PTAC leadership
- Assisted in resolving real-time patient concerns
- Provided great customer service during heavy patient load periods needing additional personnel
- Monitored the performance of team members and worked to increase team morale and motivation
- Collaborated with the different team to establish and manage patient care
- Impact the Revenue Cycle Monthly
- Liaison between the patients and insurances, collected the liabilities in a timely manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
MBA - Business Administration
12.2018
Bachelor of Science - Management
12.2014
Skills
- Conference planning
- Employee Training and Development Project Planning
- Conflict management
- Report Analysis
- Business Administration
- Information confidentiality
- Process Improvement
- Scheduling
- Executive Support
- Project Oversight
- Strong Problem Solver
- Professional and mature
Training
- Certified Management Executive, MSI
- Healthcare Management, Udemy
Timeline
Executive Administrative Assistant - HCA Healthcare Center for Clinical Advancement
05.2021 - Current
Case Management Analyst - HCA Kendall Regional Medical
07.2019 - 05.2021
Patient Experience / Team Lead / Financial Counselor - HCA Florida Westside Hospital
01.2017 - 07.2019
Florida International University - MBA, Business Administration
Broward College - Bachelor of Science, Management
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