Bonita Gorum
Georgiana,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to team success and support organizational goals.
Overview
46
46
years of professional experience
Work History
Relationship Banker II
Regions Bank
Georgiana, AL
05.2018 - 04.2026
- Provided personalized banking products and solutions that improved customer satisfaction and addressed financial needs.
- Facilitated account inquiries and transaction processing to enhance client experience.
- Conducted thorough investigations of account discrepancies to ensure prompt resolutions.
- Provided digital banking support and education.
- Provided messaging support.
Customer Service Representative
A+ Mini Storage
Pensacola, FL
12.2017 - 05.2018
- Managed customer inquiries via phone, email, and in-person, ensuring timely responses to enhance customer satisfaction.
- Resolved customer complaints promptly and efficiently, leading to improved customer retention.
- Assisted customers with storage unit selection and rental agreements.
- Processed payments and ensured accuracy of billing records, contributing to seamless client service.
- Completed financial and statistical reports.
Patient Accounts Financial Manager
Covenant Care
Pensacola, FL
12.1991 - 09.2017
- Provided oversight of Patient Financial Services Department to include billing, collections, coding, and insurance verification and contracting, ensuring all aspects performed accurately and with integrity.
- Managed accounts receivable processes to ensure accurate reporting of financial transactions and reduce days revenue outstanding as well as bad debt.
- Prepared monthly, quarterly, and annual reports to ensure compliance with regulatory bodies.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, procedures, standards. related to finance management.
- Evaluated effectiveness of processes for efficiencies and improvements.
Manager
Whataburger
Pensacola, FL
09.1985 - 11.1991
- Trained and mentored staff on company policies, enhancing understanding and adherence to best practices.
- Managed inventory levels, ensuring product availability and freshness to meet customer demands.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, ensuring regulatory compliance and alignment with quality standards.
- Trained and mentored staff on company policies and best practices.
Office Clerk
Sears Credit Central
Pensacola
07.1980 - 09.1985
- Processed overlimit charge requests promptly and efficiently.
- Managed filing systems to ensure easy access to documents.
- Managed filing systems to facilitate easy retrieval of documents for team members.
- Handled incoming calls, delivering accurate information regarding credit denials to assist customer inquiries.
Education
W J Woodham High School
Pensacola, FLSkills
- Transaction processing
- Account reconciliation
- Financial analysis
- Banking
- Financial services
- Computer skills
- Problem resolution
- Critical thinking
- Attention to detail
- Client education
- Ability to communicate effectively with a diverse population
Timeline
Relationship Banker II
Regions Bank
05.2018 - 04.2026
Customer Service Representative
A+ Mini Storage
12.2017 - 05.2018
Patient Accounts Financial Manager
Covenant Care
12.1991 - 09.2017
Manager
Whataburger
09.1985 - 11.1991
Office Clerk
Sears Credit Central
07.1980 - 09.1985
W J Woodham High School