Bonita Grant
United States
Summary
Results-oriented Supervisor skilled in optimizing operations and ensuring compliance with standards. Led team meetings to analyze performance and foster collaboration, enhancing team dynamics. Experienced in mentoring and coaching, empowering team members to excel. Proven ability to manage multiple projects with a focus on process improvements, safety initiatives, and quality control.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Spectrum
Charlotte, United States
09.2025 - 02.2026
- Oversaw daily team operations, ensuring compliance with company policies and procedures.
- Administered performance evaluations and supplied constructive feedback to team members to encourage professional advancement.
- Coordinated team schedules and delegated tasks to enhance productivity.
- Facilitated communication among team members, enhancing collaboration and streamlining workflows.
- Organized team meetings to assess progress, address challenges, and recognize achievements.
- Leveraged project management software to monitor progress and oversee team assignments effectively.
- Implemented team-building initiatives to foster relationships and uplift morale within team.
Mentor
Spectrum
Charlotte, United States
03.2025 - 08.2025
- Developed and implemented personalized mentoring plans to drive professional growth and career advancement for agents.
- Conducted regular one-on-one sessions to assess progress, set goals, and address challenges faced by agents.
- Supported agents in preparing for job interviews and enhancing their resumes through personalized coaching.
- Provided industry-standard resources and tools to empower agents in their professional journeys.
- Engaged in professional development activities to strengthen mentoring skills and maintain awareness of industry trends.
Retention Specialist
Spectrum
Charlotte, United States
06.2021 - 03.2025
- Employed active listening and negotiation skills to identify customer needs and provide tailored solutions, successfully retaining customers.
- Achieved performance goals for customer retention and satisfaction through focused efforts and quality service.
- Answer inbound calls from customers who want to cancel their service and work to retain them by offering solutions and addressing their concerns.
- Utilize company tools and resources to analyze and understand customer's account history and current services.
- Maintain a high level of product knowledge and stay up-to-date on current promotions and pricing.
- Handle difficult customer interactions with empathy and professionalism.
- Collaborated with departments to resolve customer issues, enhancing overall customer satisfaction and experience.
- Document customer interactions and outcomes accurately and thoroughly in company systems.
- Follow established procedures and policies to ensure compliance with company and regulatory requirements.
Process Assistant
Amazon
Charlotte, United States
04.2018 - 11.2020
- Monitored and analyzed production processes to identify improvement areas and implemented changes that enhanced efficiency and quality.
- Utilized data and metrics to measure performance and pinpointed opportunities for improvement, informing strategic decisions.
- Ensure compliance with safety, quality, and productivity standards and procedures.
- Coached and mentored associates to achieve performance goals and develop skills, fostering a collaborative work environment.
- Maintain a high level of knowledge and understanding of company policies, procedures, and systems.
Bartender
Jamaican Vibes
Fayetteville, United States
11.2017 - 03.2020
- Trained a team of 5 bartenders to pour accurately and reduce waste, resulting in a 400% reduction in liquor costs.
- Created signature drink menu to enhance revenue and foster customer loyalty.
- Promoted drink options to guests through advertising and recommendations to improve guest satisfaction.
- Managed inventory of bar products, ensuring availability of alcohol, soft drinks, and supplies to support sales growth.
- Coordinated restocking of beer and liquor to align with anticipated demand, particularly after special events.
- Verified customers' ages to comply with alcohol service regulations, and refused service to intoxicated guests.
- Managed multiple tasks simultaneously in a fast-paced bar environment to ensure smooth operations.
Security Guard
Sims Municipal Recycling
Brooklyn, United States
08.2013 - 09.2017
- Inspected buildings, patrolled the property, and monitored surveillance cameras to ensure the security of people and property.
- Performed regular patrols of recycling facility every 90 minutes, identifying and reporting suspicious activities.
- Monitored radio equipment to detect emergencies, responding promptly to alarms through careful observation and listening.
- Ensured compliance with security and safety protocols, displaying posted orders outlining company rules and regulations.
- Maintained focus and vigilance for extended periods of sitting, walking, standing, or driving.
Education
Business Management - Certificate -
Goodwill Employment Training Center
Charlotte01-2019
Business Management and Development - Certicate -
Riding Tide
Newark01-2016
Diploma -
Sara J Hale High School
Brooklyn01-1986
Skills
- Leadership skills
- Team collaboration
- Customer service
- Works under pressure
- Time management
- Multitasking
- Critical thinking
- Expert communication
- Fast learner
Certification
Healthcare License, March 2023
Accomplishments
400% reduction in liquor costs through training and efficiency improvements.
Timeline
Supervisor
Spectrum
09.2025 - 02.2026
Mentor
Spectrum
03.2025 - 08.2025
Retention Specialist
Spectrum
06.2021 - 03.2025
Process Assistant
Amazon
04.2018 - 11.2020
Bartender
Jamaican Vibes
11.2017 - 03.2020
Security Guard
Sims Municipal Recycling
08.2013 - 09.2017
Business Management - Certificate -
Goodwill Employment Training Center
Business Management and Development - Certicate -
Riding Tide
Diploma -
Sara J Hale High School