Michelle (BON) Ladino-Ceballos
Charlotte,North Carolina
Summary
To introduce myself, I am a self-motivated, reliable and responsible pacifist who's searching for and taking any opportunity to get ahead in life. I am a mature, pliant team worker that considers challenging situations like lessons to learn and flourish from. My abilities to work well under pressure as well as adhere to strict deadlines have come from a history of trial and error but through those long periods I've managed to impress even myself with my own potential.
Overview
3
3
years of professional experience
Work History
Printing Production Assistant
CPCC Campus Printing And Signs
01.2024 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Barista
Starbucks
08.2022 - 11.2023
- Defused aggressive customer interactions calmly while upholding company policy.
- Performed complete inventory checks of stocks and supplies.
- Kept an organized workspace through habitual cleaning.
- Built rapport with new and returning customers to promote the company's mission and values.
- Memorized over 50 menu items to create customized beverages for 150+ customers a day.
Busser
Portifinos
10.2021 - 04.2022
- Ran heavy orders from the kitchen to multiple tables in large quantities.
- Assisted the server in providing an assured experience for the customer by performing background duties (refills, cleaning, replacements, etc.).
- Prepared the store to convene and shut down, undergoing opposite training to remember the restaurant layout and properly set up the store to be closed or opened.
Cashier
Taco Bell
06.2021 - 10.2021
- Assisted training new hires on menu items, computer systems, and customer service expectations.
- Collaborated with 3-7 employees each shift to strategize and exceed company performance metrics.
- Accurately managed cash flow operations totaling $500-$2,000 per shift.
- Greeted customers entering store and responded promptly to customer needs.
Education
Student - Auto Mechanics
CPCC
Charlotte, North Carolina06.2024
Skills
- Detail oriented
- Develops positive workplace relationships
- Excellent written and oral communication skills
- Hard-working, disciplined, and eager attitude
- Easily adaptable to new environments
- Logical and reasonable problem-solving skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Printing Production Assistant
CPCC Campus Printing And Signs
01.2024 - Current
Barista
Starbucks
08.2022 - 11.2023
Busser
Portifinos
10.2021 - 04.2022
Cashier
Taco Bell
06.2021 - 10.2021
Student - Auto Mechanics
CPCC
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