RACHAEL STEVENS
Ponce De Leon
Summary
Experienced food server with a 14-year track record of delivering exceptional customer service. Skilled in efficiently cleaning and clearing tables, fostering strong relationships with customers and coworkers, and preparing a wide variety of dishes. Proficient in operating POS systems for smooth transactions and accurate order processing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Smith's Signs and Printing
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Food Server
Waffle House
12.2018 - 12.2024
- Managed customer orders efficiently, ensuring accuracy and satisfaction
- Adapted quickly to menu changes and communicated updates effectively to guests
- Participated in team meetings to discuss performance goals, service improvements, and promotions
- Monitored dining area to anticipate guest needs and provide proactive service
- Bussed tables and washed dishes
Assistant Manager
Jimmy John's
12.2016 - 10.2018
- Led training sessions to enhance team skills and knowledge base
- Conducted regular performance evaluations to motivate and develop staff
- Coordinated projects from conception to completion, ensuring timely delivery
- Prepared sandwiches and worked the register and the drive through window alone most of the time
- Closed and locked up store at night after all cleaning responsibilities were finished
Fast Food Worker
Wendy's
08.2013 - 10.2016
- Managed cash register and provided accurate change, maintaining excellent customer service
- Assisted in menu planning by providing feedback on popular items and customer preferences
- Conducted routine checks on food storage conditions to maintain freshness and quality
- Handled customer complaints with professionalism, resolving issues promptly to maintain satisfaction
- Prepared sandwiches and fried food, worked the register and drive thru, was also a dishwasher
Movie Theater Attendant
Twin Cities Cinema
06.2012 - 07.2013
- Welcomed guests at venue entrances and provided them with friendly assistance
- Collected tickets at entry points, efficiently handling both paper and electronic tickets
- Checked tickets for appropriate access to events, ensuring compliance with venue policies
- Provided clear, helpful information regarding venue amenities, including restrooms and concessions
- I was taught how to start the movies by using old school film tape
- Worked the snack stand
Education
High School Diploma - Web Design, American Sign Language
Niceville Senior High School
Niceville, FL06.2012
Skills
- Supply Restocking Order Verification
- Food handling
- Safe Food Handling
- Multi-tasking
- Handling complaints
- Web Design knowledge
- American Sign Language knowledge
- Customer service
- Cash handling
- Telephone etiquette
- File organization
Additionalinformation
I am looking for a remote job that I can do online or over the phone right now. I do not plan to leave my job at Waffle House just yet. I am simply trying to find a part time job that I can do from home as well., I enjoy American Sign Language even though it has been awhile since I have practiced it. I occasionally have deaf customers at my job and am able to communicate with them for the most part. I also sign pretty well just not professionally.
Certification
- ServSafe Food Handler's Certification
Timeline
Front Desk Receptionist
Smith's Signs and Printing
10.2024 - Current
Food Server
Waffle House
12.2018 - 12.2024
Assistant Manager
Jimmy John's
12.2016 - 10.2018
Fast Food Worker
Wendy's
08.2013 - 10.2016
Movie Theater Attendant
Twin Cities Cinema
06.2012 - 07.2013
- ServSafe Food Handler's Certification
High School Diploma - Web Design, American Sign Language
Niceville Senior High School
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