Sonia Ortiz
Hayward,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
City Sports Club
Fremont, CA
10.2018 - 12.2019
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Cashier
La Barbacoa
Oakland, CA
01.2017 - 02.2018
- Followed up on guest requests in a timely manner.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Complied with safety procedures when handling food items or cleaning materials.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Some College (No Degree) - Medical Assisting
Chabot College
Hayward, CASkills
- Customer Service
- Appointment confirmation
- Office Organization
- Appointment Scheduling
- Office Management
- ID Verification
- Payment Collection
- Payment Processing
- Order Packaging
- Kitchen Support
- Supply Restocking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
City Sports Club
10.2018 - 12.2019
Cashier
La Barbacoa
01.2017 - 02.2018
Some College (No Degree) - Medical Assisting
Chabot College
Similar Profiles
Rashel Cruz FunesRashel Cruz Funes
Gym Receptionist at City Sports ClubGym Receptionist at City Sports Club
Josh HendricksonJosh Hendrickson
Front Desk Assistant at City Sports ClubFront Desk Assistant at City Sports Club
Abeerah AslamAbeerah Aslam
Assistant Manager at City Sports ClubAssistant Manager at City Sports Club