Bonita Barnes
Saint Joseph,MI
Summary
Experienced professional data entry, admin asst and customer service representative. 20+ years of data entry and serving the health and human services industry combined with professionalism, ability to communicate with others and adapt skills to work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
AM Data Entry Technician
Region IV Area Agency on Aging
11.2019 - Current
- Processing and entering all notice of non-service notices in timely manner; trouble-shooting, editing and communication with staff and vendors to coordinate and properly enter and verify participant information to Fiscal department in timely manner, processing various reports for Data and Fiscal department, assisting with end-of month closing/reconciling, assisting Data and IT dept with various projects as assigned.
AM Data Entry Technician/PM Admin.Asst.
Region IV Area Agency on Aging
06.2019 - Current
- Greeting, screening and assisting all walk-in appointments, 50-100 calls/day
- Clients with various inquiries and concerns
- Answering/directing all incoming calls
- Scheduling meetings/ setting up meeting rooms for professional and social group gatherings
- Reviewing and screening all incoming emails and forwarding to team members
- Reviewing/screening all incoming faxes and forwarding
- Processing documents for all departments
- Assisting and directing walk-in clients daily with general information, screening and directing client to appropriate team member
- Assisting with daily special projects as requested
- Completing all closing duties at end-of-day assigned.
Admin. Asst./Wealth Adv. Services
Family Trust Office/1st Source Bank
03.2017 - 05.2019
- Processing bills for all trust clients, closing accounts for clients: processing of closing documents and all checklist procedures- this involves communicating with all departments and confirming financial documents with all assistants, all office duties, filing, updating spreadsheets, scanning faxing of client documents, data entry for Tax Dept during season, assisting w/1st Source Foundation quarterly project-processing all foundation applications and data entry into system, backup for Receptionist and cover front desk during breaks and vacations, assisting Administrators and Admin Assts with various projects, processing incoming and outgoing mail and answering multi line phone system.
Client Services Representative
Advanced Dermatology, PLLC
11.2016 - 02.2017
- Checking patients in and out of practice- consulting patients and proofreading/confirming signatures on all check-in documents-calling and confirming insurance, scanning insurance cards and documents, faxing copying and proofreading insurance docs and information, setting up charts for doctors and assistants, handling all incoming phone calls for switchboard, scheduling, canceling and updating appointments, general information, maintaining lobby and check in area, checking out patients; taking payments and processing receipts; setting up payment schedule and scheduling next appointment with patient
- Various admin asst/receptionist duties, Triage asst.
Receptionist/Administrative Assistant
Lagrange Veterinary Clinic
08.2016 - 10.2016
- Answered and quickly redirected up to 30 calls per hour
- Scheduled appointments for patients with veterinarians and veterinarian technicians
- Opened and properly distributed incoming mail
- Maintained clean reception area, including waiting room, examination, surgical areas and boarding rooms
- Data entry of all incoming and outgoing patients
- Updated changes or notes in patient care in computer and paper files
- Processed all daily cash, check and credit card payments into client accounts
- Assisted with accounts receivables and accounts payables.
Eligibility Assistant/Receptionist
Steuben Co.Division of Family Resources
05.2015 - 05.2016
- Assisted and advised clients regarding paper and online application for state assistance programs: Food Stamps, Cash Assistance)and Healthy Indiana Families, Hoosier Healthwise and Medicaid programs
- Call center: answered, quickly assisted and updated case status for up to 30 calls per hour daily while assisting front desk walk-in clients daily
- All processing, proofing, scanning, faxing, collating and filing documents and paperwork required for each client's case
- Screened client applications and coordinated both phone and in-person interviews with case workers and supervisor
- Opened and properly distributed incoming mail; distributed employee notices and state notices around the office
- Assisted case workers with outbound calling.
Front Desk Clerk/Admin.Asst.
Hampton Inn and Suites
10.2011 - 03.2015
- Checking guests in and out of hotel; updating guest information and making all changes and updates to reservations as needed
- Took reservations over phone, fax, website/internet and in-person
- Front Desk Receptionist - responsible for multiline switchboard and all incoming calls to hotel property - 20-30 calls per hour during summer months/holiday season
- Guest services- assisted guests with hotel amenities and maintained areas of hotel, including guest rooms, pool area, workout facilities and breakfast bar
- Maintained daily cash drawer, responsible for all guests payments, daily deposit and reconciling of all accounting and credit card statements for end-of-business day.
Front Desk Clerk/Administrative Assistant
Holiday Inn and Suites
04.2008 - 09.2011
- Checked guests in and out of hotel; Processed and tracked reservations, maintained the reservation tracking system, updated guest information and made changes to reservations as required
- Answered/redirected up to 60 calls per hour during busiest seasons (summer and holidays)
- Maintained daily cash drawer; responsible for daily deposit and reconciling of all daily cash/check/credit card payments.
Admissions Counselor
Howe Military School and Summer Camp
04.2004 - 03.2007
- Coordinated domestic travel arrangements, including booking airfare, hotel and transportation, regarding travel to Chicago, Detroit, Indianapolis and Toledo areas for school reception recruitment events
- Ordered and distributed office supplies while adhering to a fixed office budget
- Screened applicant resumes and coordinated both phone and in-person interviews
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Completed data entry, tracked student applicants and maintained applicant tracking system
- Compiled school and summer camp info and related materials, distributed to school staff, prospective students, and families regarding mailings, emails and advertising
- Coordinated/scheduled/arranged meeting and travel calendars, business/social events for school/summer camp.
Education
Some College (No Degree) - Studied Business, Arts & Sciences General
Trine University
Angola, INSkills
- Over 20 years of professional and hands-on work experience in data entry, health and human services industry
- Advanced computer software knowledge
- 88 WPM typing speed
- Accounting and proofreading experience
- Excellent Communication
- Problem Solving Abilities
- Multitasking Capabilities
- Microsoft Office Expertise
Phone Numbers
- C, 260-687-9911
- C2, 260-350-7103
Timeline
AM Data Entry Technician
Region IV Area Agency on Aging
11.2019 - Current
AM Data Entry Technician/PM Admin.Asst.
Region IV Area Agency on Aging
06.2019 - Current
Admin. Asst./Wealth Adv. Services
Family Trust Office/1st Source Bank
03.2017 - 05.2019
Client Services Representative
Advanced Dermatology, PLLC
11.2016 - 02.2017
Receptionist/Administrative Assistant
Lagrange Veterinary Clinic
08.2016 - 10.2016
Eligibility Assistant/Receptionist
Steuben Co.Division of Family Resources
05.2015 - 05.2016
Front Desk Clerk/Admin.Asst.
Hampton Inn and Suites
10.2011 - 03.2015
Front Desk Clerk/Administrative Assistant
Holiday Inn and Suites
04.2008 - 09.2011
Admissions Counselor
Howe Military School and Summer Camp
04.2004 - 03.2007
Some College (No Degree) - Studied Business, Arts & Sciences General
Trine University
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