Bonnie Frieden
Columbus Junction,IA
Summary
Motivated Food Delivery Driver skilled in efficiently managing back-to-back orders and navigating local roads with GPS applications. Achieved high customer satisfaction through effective communication and problem-solving abilities. Resourceful Customer Service Representative focused on productivity and time management, fostering positive relationships by actively listening and addressing customer needs.
Overview
11
11
years of professional experience
Work History
Food Delivery Driver
DoorDash
Columbus Junction, CA
03.2026 - Current
- Delivered food orders promptly to customers using DoorDash app.
- Communicated with customers regarding order status and delivery updates.
- Navigated efficiently through various neighborhoods to optimize delivery routes.
Stocking Associate
Walmart
Washington, CA
02.2025 - 03.2026
- Stocked shelves with products according to planograms and inventory guidelines.
- Maintained a clean and organized sales floor for optimal customer experience.
- Assisted customers in locating products and answering inquiries efficiently.
- Participated in inventory counts to support accurate stock management practices.
- Adhered to safety protocols while handling and storing merchandise properly.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
- Facilitated movement of materials by lifting and carrying items of different weights.
Customer Service Agent
MCI
Iowa City, Iowa
06.2020 - 08.2024
- Delivered exceptional customer support through various communication channels.
- Resolved customer inquiries and issues with effective problem-solving strategies.
- Resolved customer complaints quickly and efficiently.
- Educated customers about products and services to enhance user experience.
- Conducted follow-ups to ensure customer satisfaction and loyalty retention.
- Collaborated with team members to improve service delivery processes.
- Participated in team meetings to discuss service improvements and best practices.
Data Entry Clerk
ACT
Iowa City, Iowa
11.2018 - 06.2020
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Entered data into company systems with high accuracy.
- Reviewed and validated data entries for discrepancies.
- Updated existing records with new or revised information as needed.
- Maintained organized files for easy access and retrieval.
Customer Service Representative
Thomas Cardella & Associates
Iowa City, CA
08.2015 - 08.2016
- Resolved customer inquiries efficiently while maintaining a positive attitude.
- Provided high-quality support to customers via phone and email interactions.
- Documented customer feedback and reported issues to management promptly.
Education
Some College (No Degree) -
Kirkwood Community College
Cedar Rapids, IASkills
- Navigation skills
- Route optimization
- Order management
- Customer communication
- Record keeping
- Multitasking
- Adaptability
- Organizational skills
- Communication skills
- Active listening
Timeline
Food Delivery Driver
DoorDash
03.2026 - Current
Stocking Associate
Walmart
02.2025 - 03.2026
Customer Service Agent
MCI
06.2020 - 08.2024
Data Entry Clerk
ACT
11.2018 - 06.2020
Customer Service Representative
Thomas Cardella & Associates
08.2015 - 08.2016
Some College (No Degree) -
Kirkwood Community College