BONNIE GALLAGHER
Garden Grove,CA
Summary
Proven Fulfillment Associate with a track record of enhancing customer satisfaction and boosting warehouse efficiency at Michael Kors. Demonstrates exceptional teamwork, adaptability, and attention to detail. Skilled in managing high-volume tasks and providing top-notch customer service, achieving goals with over 90% accuracy.
Overview
15
15
years of professional experience
Work History
Fulfillment Associate
WALMART
09.2021 - 03.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Fulfillment Associate
Adecco Employment Services for Michael Kors
05.2020 - 02.2021
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Customer Service/Tech Support
Meramak Inc
05.2007 - 02.2013
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Education
Associate of Arts -
CAL STATE LONG BEACH
LONG BEACH CASkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
Timeline
Fulfillment Associate
WALMART
09.2021 - 03.2022
Fulfillment Associate
Adecco Employment Services for Michael Kors
05.2020 - 02.2021
Customer Service/Tech Support
Meramak Inc
05.2007 - 02.2013
Associate of Arts -
CAL STATE LONG BEACH
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