Bonnie Gerhardt
Boston
Summary
Dynamic professional with extensive experience in patient care and customer service across medical and hospitality sectors. Demonstrated ability to maintain composure in high-pressure environments while ensuring satisfaction for both customers and patients. Proven track record in effective collaboration and data analysis, contributing to significant research outcomes. Committed to enhancing experiences and promoting teamwork in all interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Hunters Kitchen and Bar
South Boston
08.2025 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
Undergraduate Research Assistant and co-Author
University of Vermont
Burlington
04.2024 - 08.2025
- 'Communicating Biology: Impact of Communications Activities on Student Learning' with Professor Linden Higgins, M.Ed. Ph.D
- Collaborated with professors to clarify and convey project details for cohesive manuscript development.
Bartender, Server, Host & Busser
C.K. Pearl
Essex
06.2017 - 08.2025
- Assisted in inventory management, tracking stock levels and ordering supplies.
- Engaged with customers, providing recommendations and ensuring satisfaction.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Medical Assistant - Outpatient Surgery
University of Vermont Medical Center
Burlington
10.2024 - 05.2025
- Assisted healthcare providers in patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Conducted vital sign assessments and recorded medical histories accurately.
- Prepared examination rooms and ensured necessary supplies were available.
Student shadowing at Emergency Department
University of Vermont Medical Center
Burlington
01.2025 - 05.2025
- 30 total hours of shadow experience.
- Engaged with providers during patient consultations to gain insights into emergency department workflow
Front of House Floor Manager, Bartender, Server
The Daily Planet
Burlington
04.2023 - 05.2025
- Supervised daily operations and managed staff scheduling for optimal coverage.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints and provided effective solutions to enhance satisfaction.
Adventure TREK leader, Long Trail Backpacking
University of Vermont
Burlington
06.2024 - 09.2024
- Facilitated team-building exercises to enhance comfort levels of incoming students in new environment
- Formulated optimal daily plans to guarantee student success during backpacking in the Vermont wilderness
- Partnered with co-leader to facilitate communication regarding participant health and safety.
Service TREK Leader, Trail Rehabilitation & Farm to Food
University of Vermont
Burlington
06.2023 - 09.2023
- Facilitated workshops to enhance team collaboration and innovation processes.
- Collaborated with community partners across region to facilitate education on proper land usage and practices
Apprenticeship: Athletic Trainer Assistant
Manchester Essex Regional High School
Manchester
04.2021 - 06.2021
- Provided injury assessments for student-athletes during practice and competitions.
- Maintained accurate medical records for all student-athlete injuries and treatments.
- Collaborated with coaches on injury prevention strategies and athlete performance.
Junior Ski Patroller
Cannon Mountain Ski Area
Franconia
11.2018 - 04.2021
- Monitored ski conditions to ensure safety for all guests and staff.
- Administered first aid and emergency care to injured skiers on the mountain.
- Communicated effectively with skiers regarding trail conditions and closures.
Lab Assistant: Angelman Syndrome Natural History Study
Boston Children's Hospital
Boston
05.2020 - 09.2020
- Engaged with families of patients participating in study.
- Maintained patient engagement while parents and guardians consulted with researchers regarding next steps.
Education
Bachelor of Science - Biological Science, Emergency Medical Services
University of Vermont
Burlington, VT05.2025
High School Diploma -
Manchester Essex Regional High School
Manchester, MA06.2021
Skills
- Patient care
- Customer service
- Research assistance
- Data analysis
- Team collaboration
- Communication skills
Certification
Emergency Medical Technician - Basic, 08/2025 registry number: E4060088
Proficient in EPIC Patient Care System, 10/2024
Vermont Mandatory Reporter Certification, 04/2024
Wilderness First Responder (WFR), 12/2023
Basic Life Support (BLS), 11/2023
Mental Health First Aid (MHFA), 07/2023
CPR/AED certified, American Red Cross, 08/2023
Advanced First Aid, American Red Cross, 08/2023
ICS 100 & ICS 700 certified - Federal Emergency Management Association (FEMA), 01/2024
Leadership Experience Outdoor Adventure Programming (LEAP), 05/2024
Proficient in HyperResearch Software, 04/2024
1st Class Serving Liquor License, Vermont Division of Liquor Control, 05/2023
Internships And Apprenticeships
- Student shadowing at University of Vermont Medical Center - Emergency Department, 01/2025, 05/2025, 30 total hours of shadow experience
- Undergraduate Research Assistant and co-Author: 'Communicating Biology: Impact of Communications Activities on Student Learning', University of Vermont, Burlington, VT, 04/2024, current
- Adventure TREK leader, Long Trail Backpacking, Department of Student Engagement, University of Vermont, Burlington, VT, 06/2024, 09/2024
- Service TREK Leader, Trail Rehabilitation & Farm to Food, Department of Student Engagement, University of Vermont, Burlington, VT, 06/2023, 09/2023
- Apprenticeship: Athletic Trainer Assistant, Manchester Essex Regional High School, Manchester, MA, 04/2021, 06/2021
- Lab Assistant: Angelman Syndrome Natural History Study, Boston Children's Hospital, Boston, MA, 05/2020, 09/2020
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Server
Hunters Kitchen and Bar
08.2025 - Current
Student shadowing at Emergency Department
University of Vermont Medical Center
01.2025 - 05.2025
Medical Assistant - Outpatient Surgery
University of Vermont Medical Center
10.2024 - 05.2025
Adventure TREK leader, Long Trail Backpacking
University of Vermont
06.2024 - 09.2024
Undergraduate Research Assistant and co-Author
University of Vermont
04.2024 - 08.2025
Service TREK Leader, Trail Rehabilitation & Farm to Food
University of Vermont
06.2023 - 09.2023
Front of House Floor Manager, Bartender, Server
The Daily Planet
04.2023 - 05.2025
Apprenticeship: Athletic Trainer Assistant
Manchester Essex Regional High School
04.2021 - 06.2021
Lab Assistant: Angelman Syndrome Natural History Study
Boston Children's Hospital
05.2020 - 09.2020
Junior Ski Patroller
Cannon Mountain Ski Area
11.2018 - 04.2021
Bartender, Server, Host & Busser
C.K. Pearl
06.2017 - 08.2025
Bachelor of Science - Biological Science, Emergency Medical Services
University of Vermont
High School Diploma -
Manchester Essex Regional High School
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