- Dancing
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Bonnie Gonzalez
Bloomington,CA
Summary
Results-driven Medical Billing and Collections Specialist with expertise in claims processing and denial resolution. Proven track record in enhancing workflow efficiency and ensuring HIPAA compliance. Strong teamwork and collaboration skills, coupled with a commitment to continuous learning, contribute to exceptional patient service and operational excellence.
Energetic and detail-oriented with knack for problem-solving and excellent communication skills. Familiar with medical billing procedures and proficient in data entry and financial record-keeping. Capable of ensuring accurate billing and timely collections to improve financial performance.
Overview
23
23
years of professional experience
Work History
Medical Billing and Collections Specialist
Biological Laboratory
08.2025 - Current
- Processed insurance claims efficiently to ensure timely reimbursement for laboratory services.
- Conducted patient billing inquiries, resolving issues and enhancing customer satisfaction.
- Collaborated with healthcare providers to verify patient information and eligibility for services.
- Assisted in the reconciliation of accounts receivable to reduce outstanding balances effectively.
- Utilized billing software to generate invoices and track payments, improving workflow efficiency.
- Assisted in reconciling deposit and patient collections.
- Verified accuracy of accounts payable payments, resulting in 80% reduction in payment errors and check reissues.
Medicare Coordinator (remote)
Air Methods
04.2022 - 04.2025
- Coordinated patient eligibility verification for Medicare services, ensuring compliance with regulations.
- Streamlined claims processing workflow, improving turnaround times and reducing errors.
- Assisted in training new team members on Medicare guidelines and operational procedures.
- Monitored billing discrepancies, collaborating with finance to resolve issues promptly.
- Participated in strategic planning sessions to improve overall efficiency in Medicare operations.
- Facilitated communication between departments to optimize service delivery and patient care coordination.
- Maintained strict adherence to mandated reporting requirements set forth by both federal and state governments, resulting in a track record of excellence in compliance evaluations.
Office Manager
Precision in Movement
04.2019 - 05.2022
- Managed office operations to enhance workflow efficiency and productivity.
- Developed and implemented organizational systems for document management and filing.
- Coordinated scheduling and logistics for meetings, ensuring optimal resource allocation.
- Supervised administrative staff, providing mentorship and training to improve performance.
Office Manager
Dr. Stanley Kim Oncology and Hematology
02.2017 - 03.2018
- Oversaw inventory management, ensuring adequate supplies while minimizing costs.
- Implemented process improvements that enhanced operational effectiveness across the office.
- Conducted regular assessments of office procedures, identifying areas for enhancement and innovation.
- Assisted with minors Surgeries and chemo treatments.
Collector and Biller
BMS Reimbursement
08.2002 - 11.2016
- Managed collections process to ensure timely recovery of outstanding debts.
- Developed strategies to improve customer communication regarding payment schedules.
- Analyzed accounts receivable reports to identify trends and enhance collection efforts.
- Collaborated with team members to refine collection procedures and increase efficiency.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Analyzed accounts to identify trends, issues, and opportunities for process improvement.
Education
Some College (No Degree) - Medical Assistant
UEI College
Ontario, CA08-2016
Graduate Certificate - Medical Biller And Codings
Westech College
Pomona, CA10-2001
Skills
- Denial resolution
- Medical billing software proficiency
- Claims processing proficiency
- HIPAA compliance
- Continuous learning mindset
- Professionalism and ethics
- Insurance verification
- Data entry efficiency
- Accounts receivable management
- ICD-10
- Collections strategies
- Payment posting accuracy
- Teamwork and collaboration
- Time management
Interests
Timeline
Medical Billing and Collections Specialist
Biological Laboratory
08.2025 - Current
Medicare Coordinator (remote)
Air Methods
04.2022 - 04.2025
Office Manager
Precision in Movement
04.2019 - 05.2022
Office Manager
Dr. Stanley Kim Oncology and Hematology
02.2017 - 03.2018
Collector and Biller
BMS Reimbursement
08.2002 - 11.2016
Some College (No Degree) - Medical Assistant
UEI College
Graduate Certificate - Medical Biller And Codings
Westech College