Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Bonnie Henry

Eustis,FL

Summary

Dedicated General Manager offering more than 30 years in the hospitality industry, as well as in-depth knowledge of Revenue Management, Profit and Loss reports, Guest Service, Catering and Entertainment.

Hardworking employee with guest service, multitasking, and time management abilities. Devoted to giving every guest a positive and memorable experience.

Overview

51
51
years of professional experience

Work History

Entertainment and Event Coordinator

Universal Studios Florida
Orlando, Florida
11.2022 - Current
  • Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Provide on-site support during the event, including problem-solving if necessary.
  • Coordinating parade events and entertainers.
  • Balloon Pilot for Macy's Parade in New York and Orlando, Florida.

Guest Services Trainer

Walt Disney World
Lake Buena Vista, FL
07.1995 - Current
Train college program students exceptional guest service skills. Processed guest payments for room charges, food and beverage charges and phone charges. Recommended top dining and entertainment options for guests in the Walt Disney World area. Greeted and registered guests and issued room keys. 

Customer Service Manager

I-40 Communications
West Memphis, AR
03.1977 - 07.1988
  • Managed accounts for law enforcement, fire and emergency response departments

Office Assistant

Elvis Presley Enterprises
Memphis, Tennessee
07.1974 - 08.1976
  • Managed inventory of office supplies, filing and placed orders when needed.

Skills

  • Exceptional guest service
  • Exceptional communicator
  • Inventory management systems
  • Conflict resolution
  • Upscale resort and theme park background
  • VIP services specialist
  • Travel agency experience
  • Background in catering
  • Reliable
  • Staff motivation and training
  • Brand management
  • Budgeting and cost control
  • Relationship-building
  • Sales experience

Accomplishments

Increased annual hotel revenue by 30% through revenue management and guest satisfaction.

Timeline

Entertainment and Event Coordinator

Universal Studios Florida
11.2022 - Current

Guest Services Trainer

Walt Disney World
07.1995 - Current

Customer Service Manager

I-40 Communications
03.1977 - 07.1988

Office Assistant

Elvis Presley Enterprises
07.1974 - 08.1976

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Bonnie Henry