Bonnie Johnson
Fayetteville
Summary
Highly motivated scheduling coordinator offering a career in handling administrative tasks successfully while maintaining schedules for a 100-plus person department. Promoting sharp computer and relationship-building talents, coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details, and hard deadlines.
Overview
18
18
years of professional experience
Work History
Operations Coordinator / Assistant Manager
Jack Daniel’s Distillery
Lynchburg
04.2021 - Current
- Scheduled and managed employee shifts, ensuring adequate staffing and labor efficiency
- Coordinated logistics and purchasing, streamlining vendor relationships and inventory control
- Managed payroll processes and contributed to HR functions, including PTO, short-term disability, and employee benefits
- Implemented safety protocols to maintain a safe working environment.
- Ensured compliance with organizational policies, regulations, and standards.
- Organized meetings, conferences, and other events related to operations.
- Analyzed data to identify areas of improvement within the business.
- Managed communications between departments to ensure efficient operations.
- Monitored inventory levels to ensure adequate stock availability.
- Facilitated onboarding and training programs for new hires, enhancing employee retention
- Utilized SAP for daily operations including resource planning and inventory tracking
- Fostered strong employee relations, acting as a bridge between staff and management
Visitor Center Representative
Jack Daniels
Lynchburg
04.2020 - 04.2021
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Answered phone calls and directed them to appropriate personnel.
- Consistently met daily performance goals set by management team members.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Server / Shift Leader / Manager
Honey’s Restaurant
Fayetteville
03.2007 - 01.2021
- Led shift operations, managed customer satisfaction, and trained new employees
- Handled high-pressure situations and multitasked during peak hours with composure
- Built strong rapport with customers and staff, contributing to a positive and productive environment
- Provided feedback to individual servers regarding their performance both verbally and through written documentation.
- Performed cash register functions accurately and efficiently.
- Tracked daily sales figures and reported them to management on a regular basis.
- Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
Education
Bachelor of Science - Business Administration
Athens State University
Athens, AL12-2025
Associate of Science - Business Administration
Motlow State Community College
Tullahoma, TN08-2022
Skills
- Time management and prioritization
- Conflict resolution and problem solving
- Multitasking in high-stress environments
- Team leadership and training
- SAP and operational software
- Employee relations and HR support
- Logistics and purchasing
- Payroll and scheduling
Timeline
Operations Coordinator / Assistant Manager
Jack Daniel’s Distillery
04.2021 - Current
Visitor Center Representative
Jack Daniels
04.2020 - 04.2021
Server / Shift Leader / Manager
Honey’s Restaurant
03.2007 - 01.2021
Bachelor of Science - Business Administration
Athens State University
Associate of Science - Business Administration
Motlow State Community College
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