Bonnie Karoliszyn
Somers
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Office Assistant
Western Mass Gymnastics
12.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed clerical tasks such as copying, using P.O.S systems and answering multi-line phone systems.
- Provide customer service to students and their parents at front desk.
- Maintain stock/ inventory of gym supplies, apparel, food and beverages within the office for sale to public.
Class Instructor/Birthday Party Coordinator
Western Mass Gymnastics/
01.2023 - Current
- Work with competitive team gymnasts during regular practice hours.
- Maintained open lines of communication with parents through regular updates on student progress.
- Provided feedback to gymnasts, allowing for prompt identification of areas needing improvement and tailored support for individual athletes.
- Supervise birthday parties set up and breakdown/ cleanup.
- Organize game for the children.
- Provide a safe and clean environment for birthday parties families.
Early Childhood Caregiver
The World Of Imaginations
09.2022 - Current
- Created an inclusive learning environment that accommodated students with various cultural backgrounds and abilities.
- Encouraged physical activity through structured outdoor playtime sessions designed to improve gross motor skills.
- Collaborated with fellow caregivers to develop cohesive curricula that met state standards while addressing diverse learning styles.
- Provided emotional support to young children, fostering a nurturing and safe environment for growth.
Education
Bachelor of Fine Arts - Fiber Structure And Interlocking
Syracuse University
Syracuse, NY05.2005
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Verbal Communication
- Organizing and Categorizing
- Dedicated Team Player
- Administrative Support
- Resourceful
- Professional and mature
- Social media knowledge
- Proficient in Microsoft Office Suite
Timeline
Office Assistant
Western Mass Gymnastics
12.2023 - Current
Class Instructor/Birthday Party Coordinator
Western Mass Gymnastics/
01.2023 - Current
Early Childhood Caregiver
The World Of Imaginations
09.2022 - Current
Bachelor of Fine Arts - Fiber Structure And Interlocking
Syracuse University
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