Bonnie Kisutcza-Goldstein

Acted as the first point of contact for customers, insurance adjusters, and vendors, facilitating clear communication via phone and in person.

Supported management with administrative tasks including daily reporting, paperwork, and resolution of billing or documentation issues.

• Schedule estimates, repairs, tow-ins, and rentals; coordinate calendars for estimators and technicians.

• Create and maintain repair files, verify documentation, and monitor vehicle status in the system.

• • Processed payments, clarified estimates and invoices, and provided timely status updates to enhance customer satisfaction.

• First point of contact for customers for estimates, repairs, and tow-ins, ensuring a smooth intake experience.

• Led the front office to deliver consistent, high-level customer service and timely follow-up on repairs.

• Created and maintained accurate customer files, resolving discrepancies to ensure reliable records.

• Followed up on unpaid accounts receivable, collaborating with customers and insurance companies to maintain balances under 30 days.

• Managed weekly P-Card reconciliation and matched invoices to purchases.

• Reconciled vendor statements monthly and coordinated the resolution of outstanding charges and credits.

• Provided daily vehicle status reporting to rental companies.

• Assisted with payroll and managed key responsibilities of the General Manager during absences, ensuring continuity in operations.

• Guided office administrators on procedural and system inquiries.

Acted as primary service advisor, greeting customers, explaining services, answering questions, and processing payments to enhance customer experience.

• Answered phones and managed customer flow in a fast-paced environment.

• Trained new hires on customer service, basic procedures, and store expectations to facilitate smooth onboarding.

• Managed inventory orders to ensure availability of essential supplies. including oil, filters, fluids, and related supplies; performed weekly inventory on liquids.

• Managed and tracked office supply orders to support daily operations. office supplies to support store operations.

• Initially hired as Manager-in-Training, took on running and cleaning up store operations before transitioning to Assistant Manager to support work-life balance.