Summary
Overview
Work History
Education
Skills
VIPs recipient
Timeline
Generic

BONNIE KLIROS

Summary

Skilled professional with strong background in member services management. Expertise in enhancing member satisfaction, streamlining processes, and fostering team collaboration. Known for adaptability and reliability in dynamic environments.

Overview

10
10
years of professional experience

Work History

Member Services Manager

Power Wellness - Northwestern Medicine
05.2021 - 03.2025
  • Membership sales, procurement, and retention.
  • Managed member services, massage therapy, childcare, and pro shop departments.
  • Favorable to the budget with cumulative gains.
  • Excellent sales, marketing, writing, presentation, and tracking skills.
  • Personalized the customer experience in an MFA-certified HIPAA-compliant medically integrated facility.
  • Increased employee engagement and customer satisfaction scores per annual survey analytics.
  • Organized member events and cultivated corporate accounts.
  • Proficient with Compete integrated club management software system.
  • Cultivated marketing testimonial content and implemented home office initiatives.
  • MSM home office Corporate Functional Specialist and center Manager On-Duty Lead.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Collaborated with other departments and organized special events for members, fostering a sense of community and promoting loyalty within the organization.
  • Improved member satisfaction by addressing concerns and providing timely resolutions.
  • Built strong relationships with local businesses to create exclusive offers for our members, increasing perceived value as well as enhancing community partnerships.
  • Interacted well with customers to build connections and nurture relationships.

FIT ‘N’ FUN Supervisor

Power Wellness
09.2014 - 03.2020
  • Promoted 2014
  • Managed department, recruited, hired, and led team of childcare associates.
  • Developed and implemented staff training materials and themed programming for children.
  • Budgeted, planned, and reported positive to budget cumulative performance.
  • Achieved 100% compliance for initial and subsequent MFA certifications.
  • Childcare Corporate Functional Specialist, corporate Power Page Lead, client CATCH program facilitator, and Manager On-Duty.

Education

Bachelor of Arts - Communications

University of Illinois At Chicago
Chicago, IL
05-1990

Skills

  • Customer relations management
  • Clear communication
  • Detail-oriented
  • Inventory management
  • Risk management protocols
  • Microsoft 365
  • WordPress
  • Sprout Social
  • Constant Contact
  • Innovation and creativity

VIPs recipient

Nominated by co-workers, chosen by management, for providing excellence and exemplifying core values.

Timeline

Member Services Manager

Power Wellness - Northwestern Medicine
05.2021 - 03.2025

FIT ‘N’ FUN Supervisor

Power Wellness
09.2014 - 03.2020

Bachelor of Arts - Communications

University of Illinois At Chicago

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BONNIE KLIROS