Summary
Overview
Work History
Education
Skills
Websites
Certification
ADDITIONAL INFORMATION
Languages
Timeline
Generic

TRACEY ANARELLA

Los Angeles,CA

Summary

Customer-focused professional and award-winning documentary filmmaker with experience in museum engagement, high-touch client services, and cultural storytelling. Skilled at creating meaningful visitor experiences, communicating complex social narratives with clarity, and engaging diverse audiences. Adept at balancing operational excellence with a warm, polished guest experience. Conversational in French.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Member Services Manager

AAA (Automobile Club of Southern California)
  • Deliver high-level customer service, resolving complex member issues with professionalism and efficiency
  • Build trust with a diverse client base through clear communication and problem-solving
  • Manage high-volume interactions while maintaining attention to detail and empathy
  • Support sales of insurance and travel services, strengthening client relationships

Visitor Services / Public Engagement

California African American Museum
  • Created welcoming, informative experiences that enhanced visitor engagement with exhibitions
  • Assisted with tours, programs, and events, supporting museum operations
  • Interpreted exhibitions for diverse audiences, making cultural content accessible and engaging
  • Fostered an inclusive, guest-centered environment aligned with institutional values

Client Services / Gallery Associate

Gallery 12 (Fine Art Gallery)
  • Provided personalized service to collectors and high-end clientele
  • Supported exhibitions, openings, and private events
  • Built relationships with patrons and facilitated art sales

Documentary Filmmaker

A-Roll Pictures
09.2013 - Current
  • Developed compelling narrative structures for documentary projects, enhancing storytelling impact.
  • Conducted extensive research to ensure factual accuracy and depth in film content.
  • Coordinated production schedules, optimizing resources and minimizing downtime during shoots.
  • Collaborated with diverse teams to capture impactful interviews and visuals that resonate with audiences.

Independent Documentary Filmmaker / Director

  • Directed and produced award-winning documentary films exploring culture, identity, and social issues
  • Led all aspects of production, from concept development to post-production and distribution
  • Presented work at festivals and cultural institutions, leading discussions and audience engagement

Selected Work:

  • One Nation, Divisible — Feature documentary examining the crisis of Missing and Murdered Indigenous People in the United States
  • Not Black Enough
  • Livingston Taylor: Life Is Good
  • There She Is
  • Jesse and the Fountain of Youth

Education

Master of Science - Marketing

Fordham University
Bronx, NY
05-2011

Skills

  • Visitor Engagement & Guest Services
  • Museum & Cultural Programming
  • High-End Client Relations
  • Public Speaking & Storytelling
  • Conflict Resolution
  • Team Collaboration
  • Multitasking in Fast-Paced Environments
  • Conversational French

Certification

  • Licensed in Property & Life Insurance
  • Notary Public (Commission Pending)

ADDITIONAL INFORMATION

  • Conversational in French
  • Strong passion for visual culture, storytelling, and public engagement
  • Experienced working with diverse communities and audiences

Languages

French
Limited Working

Timeline

Documentary Filmmaker

A-Roll Pictures
09.2013 - Current

Member Services Manager

AAA (Automobile Club of Southern California)

Visitor Services / Public Engagement

California African American Museum

Client Services / Gallery Associate

Gallery 12 (Fine Art Gallery)

Master of Science - Marketing

Fordham University