Katharine Johnson
Weatherford,TX
Summary
Dynamic professional with a proven track record in guest services and quality assurance, honed at the Fort Worth Science and History Museum. Skilled in visitor engagement and cash handling, I excel in creating memorable customer experiences. My self-motivated approach and problem-solving abilities have consistently enhanced customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Guest Services
Fort Worth Science and History Museum
Fort Worth , TX
2024.10 - Current
- Ensured visitor safety and artifact security by actively monitoring gallery areas during peak traffic.
- Maintained cleanliness and organization in all public areas of the museum, contributing to a positive visitor experience.
- Enhanced visitor satisfaction by fostering strong relationships, emphasizing active listening, and appreciating their experiences.
Retail/Print Shop Assistant
OfficeMax
Weatherford, TX
2023.07 - 2024.01
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Enhanced customer satisfaction by providing accurate, on-time delivery of printed materials for various clients.
- Collaborated with team members to complete large-scale projects on time.
Member Services
University Of North Texas Pohl Recreation Services
2022.12 - 2023.07
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Information Science
University of North Texas
Denton, TX2024-12
Associate of Arts -
Weatherford College
Weatherford, TX2022-05
Skills
- Guest services expertise
- Cash handling
- Self-motivated
- Problem solving
- Visitor engagement
- Quality assurance
Personal Information
Title:
Skills
Timeline
Guest Services
Fort Worth Science and History Museum
2024.10 - Current
Retail/Print Shop Assistant
OfficeMax
2023.07 - 2024.01
Member Services
University Of North Texas Pohl Recreation Services
2022.12 - 2023.07
Bachelor of Science - Information Science
University of North Texas
Associate of Arts -
Weatherford College