Bonnie Lane
Tampa,FL
Summary
Guest Relations Manager with proven ability to maintain a positive demeanor while anticipating needs and providing solutions in a fast-paced environment. Committed to enhancing customer satisfaction and pursuing professional development.
Overview
11
11
years of professional experience
Work History
Revenue and Guest Experience Manager
Caya Vacation Rentals
Tampa, FL
02.2025 - Current
- Deliver genuine and friendly guest experience through a kind, calm, and proactive approach
- Manage guest correspondence promptly and courteously to ensure satisfaction
- Collaborate with team to create innovative strategies that enhance guest experience
- Inspect properties to ensure readiness for guests
- Schedule and coordinate cleaning services for all properties
- Handle invoices, file taxes, and maintain current information for all properties on various websites
- Skilled in using CRM and reservation management systems
Airbnb Host
Self-Employed
Tampa, FL
10.2015 - 03.2025
- Achieved Super Host distinction by consistently providing a safe, friendly, and guest-oriented property
- Delivered exceptional guest experience through friendly, respectful, and proactive interactions
- Anticipated guests' needs and responded quickly to unforeseen circumstances
- Ensured property was styled, cleaned, and well maintained
- Handled guest correspondence via email, text, phone, and in-person interactions
- Scheduled and communicated with cleaning services to ensure a clean and stocked property
Education
Bachelor of Science - Zoology
University of Oklahoma
Norman, OK05-2002
Skills
- Strategic problem-solving
- Guest relations
- Organizational skills
- Team collaboration
- Communication skills
- Leading with compassion
Timeline
Revenue and Guest Experience Manager
Caya Vacation Rentals
02.2025 - Current
Airbnb Host
Self-Employed
10.2015 - 03.2025
Bachelor of Science - Zoology
University of Oklahoma