Bonnie Mays

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained organized merchandise displays to attract customer attention and drive sales.
• Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
• Collaborated with team members to achieve daily sales targets and improve store performance.
• Learned inventory management practices to support stock replenishment and product availability.

• Trained new cashiers on procedures, promoting efficiency and accuracy in transactions.
• Managed daily cash handling, ensuring compliance with company policies and procedures.
• Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
• Monitored inventory levels at checkout stations, facilitating timely restocking efforts.
• Supervised cashier team, ensuring smooth operations and exceptional customer service.
• Implemented process improvements that reduced transaction times and improved service speed.

Cashier in shoe department

Audit shoes

Keep area clean at all time

Conduct inventory on shoes

• Handled customer feedback and complaints professionally, contributing to improved service quality.
• Engaged in product training sessions to develop knowledge of features and benefits for effective selling.
• Supported promotional activities by setting up displays and distributing marketing materials in-store.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Analyzed process workflows to identify areas for improvement and enhance operational efficiency
• Collaborated with cross-functional teams to streamline communication and reduce process redundancies
• Implemented new tracking systems to monitor process performance and ensure compliance with standards
• Developed training materials for team members on best practices and operational procedures
• Assisted in project management by coordinating timelines and resources for successful execution
• Conducted regular audits of processes to ensure accuracy and adherence to company policies
• Facilitated feedback sessions with team members to foster a culture of continuous improvement
• Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
• Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
• Streamlined communication within the team, leading to better project coordination and timely completion of tasks.

• Developed and implemented strategic initiatives to enhance customer service and satisfaction.
• Mentored junior staff, fostering professional growth and knowledge sharing within the team.
• Analyzed market trends to inform decision-making and drive competitive advantage.
• Maintained demanding Type schedules to meet business objectives.
• Managed inventories and stock and kept detailed records of inventory use and sales.
• Discovered training needs and provided coaching.
• Conducted team member meetings and updated members on best practices and continuing expectations.
• Maximized product quality, cost controls and safety through diligent leadership.
• Led cross-functional teams to improve operational efficiency and streamline workflows.
• Spearheaded corporate restructure efforts, streamlining departments for improved efficiency and collaboration.