Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Professional Development
Career Highlights
Work Availability
Accomplishments
Timeline
Generic
Bonnie Patterson, CPC, CPMA, CMRS, CMCS
Open To Work

Bonnie Patterson, CPC, CPMA, CMRS, CMCS

Hixson,TN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Remote Outpatient Coder (Contract)Ancillary Coder (Contract)Coding Specialist (Contract)Medical Coding ExternInsurance Follow-up Representative

Work Type

Full Time

Location Preference

Remote

Salary Range

$65000/yr - $83000/yr

Important To Me

Flexible work hoursPersonal development programsCompany CultureWork from home optionCareer advancementWork-life balancePaid time off401k match

Summary

Credentialed coding and auditing professional with a proven track record in outpatient coding, denial management, and quality assurance. Expertise in maintaining over 95% accuracy in high-volume environments while applying CMS and AMA guidelines to enhance compliance, minimize denials, and ensure seamless claim submissions. Aiming to leverage extensive experience as a Senior Revenue Cycle Analyst to advance compliance initiatives, audit readiness, and revenue integrity within a dynamic healthcare organization. Committed to driving operational excellence and fostering a culture of continuous improvement in revenue cycle processes.

Overview

11
11
years of professional experience
4
4
Certification

Work History

Remote Outpatient Coder (Contract)

CSI Companies
12.2024 - 12.2024
  • Maintained 95%+ coding accuracy in Paragon/One Content while coding high-volume surgical outpatient charts, ensuring CMS/AMA compliance and audit readiness.
  • Validated documentation and corrected errors in collaboration with CDI, reducing post-bill corrections and increasing first-pass claim success.
  • Supported pre-bill and post-bill audit reviews by validating medical coding accuracy, documentation integrity, and regulatory compliance, contributing to clean claims and reduced denials.
  • Enhanced workflow efficiency by aligning documentation across multispecialty surgical encounters, reducing post-bill corrections while maintaining quality standards in high-volume workflows.

Ancillary Coder (Contract)

Omega Healthcare
07.2023 - 08.2023
  • Achieved 97% coding accuracy across radiology, neurology, oncology, and pre-op encounters using Cerner/3M in a high-volume outpatient environment, ensuring audit compliance.
  • Conducted quality assurance (QA) documentation checks, leveraging Excel-based workflows to track gaps, apply corrective coding measures, and improving audit performance.
  • Reduced claim denials by validating codes against CMS/AMA coding standards under strict audit oversight, supporting audit consistency and clean claim submission.
  • Performed reviews of denied outpatient claims for coding validation and medical management, reducing discrepancies and supporting clean claim submission.
  • Collaborated with auditors and compliance teams during audit processes to identify coding discrepancies, perform root cause analysis, and implement corrective actions that improved audit readiness.
  • Reviewed and coded medical records for accuracy and compliance with industry standards.
  • Utilized coding software to translate healthcare diagnoses into standardized codes.

Coding Specialist (Contract)

Corrohealth
07.2021 - 06.2022
  • Improved compliance and reduced discrepancies by assigning ICD-10-CM and CPT codes per CMS standards across outpatient specialties, maintaining 95%+ accuracy.
  • Enhanced documentation integrity and audit preparedness by flagging inconsistencies for CDI query resolution, reducing payer denial risk.
  • Collaborated with leadership and provided coding insights to strengthen QA performance and improve revenue cycle efficiency.
  • Maintained systematic coding processes across multiple specialties, supporting departmental regulatory requirements adherence.

Medical Coding Extern

Jewvons Medical Coding, Billing & Consulting
01.2021 - 03.2021
  • Applied ICD-10-CM and CPT procedure codes to outpatient charts in a supervised training environment, supporting coding integrity and compliance.
  • Strengthened documentation validation and audit readiness by reviewing medical records against AMA guidelines, identifying gaps, and ensuring compliance.
  • Collaborated with mentors to correct discrepancies, reducing errors and supporting clean claim submission.
  • Improved compliance practices by identifying documentation gaps while participating in a structured mentor-guided training program that developed foundational coding expertise and best practices.

Insurance Follow-up Representative

CHI Memorial
10.2017 - 12.2017
  • Improved payment timeliness by managing high-volume insurance claim follow-up and verifying payer requirements, reducing denials.
  • Strengthened compliance and mitigated audit risk by resolving payer discrepancies and adhering to HIPAA and payer regulations.
  • Streamlined claim follow-up processes, reducing outstanding account balances and improving overall revenue cycle efficiency.
  • Enhanced payer communication by effectively resolving claim issues, supporting improved reimbursement outcomes.

Medical Biller Intern

Adept Reimbursement Services
07.2016 - 08.2016
  • Supported ICD-9 to ICD-10 conversion by validating claims for compliance, ensuring data integrity and accuracy during system transition.
  • Reduced claim rejections and preserved data integrity by validating billing documentation across specialties including Mental Health, Chiropractic, and Pulmonary, improving first-pass acceptance rates.
  • Strengthened compliance knowledge by applying HIPAA and payer requirements during claims review.
  • Increased workflow efficiency by assisting staff with claim processing and administrative support, reducing bottlenecks and increasing processing speed.

Health Information Clerk

University Surgical Associates
07.2014 - 08.2014
  • Ensured HIPAA compliance by safeguarding clinical documentation in a multi-provider setting, reducing audit risks.
  • Organized and processed patient record requests, improving workflow efficiency for providers.
  • Enhanced clinical operations during the transition to electronic records by maintaining hybrid paper/digital systems, ensuring seamless provider access.
  • Strengthened compliance readiness by implementing documentation handling protocols and monitoring records, maintaining data security and reducing audit risk.

Coder II

AQuity Solutions
11.2022 - 05.2025
  • Reduced denials and increased reimbursement by validating documentation and coding radiology, cardiology, pediatrics, and pathology in a Acute care
  • Strengthened coding accuracy by validating documentation for. complex outpatient ancillary cases in a high-acuity academic hospital setting, supporting audit readiness.
  • Supported coder onboarding and training by verifying CPT selections, developing chart tracking systems, and presenting coding documentation that strengthened audit readiness.
  • Improved audit readiness by collaborating with compliance and auditing teams to support audit processes, reduce denials, and strengthen adherence to Medicare billing regulations through documentation validation and quality review support.

Operational Analyst (Contract)

Corrohealth
12.2021 - 03.2022
  • Improved coder productivity by monitoring Key Performance Indicators (KPIs) for 4 teams of 26 coders, identifying performance gaps, and implementing targeted interventions that improved accuracy and efficiency.
  • Optimized coder system access by managing the Access Tracker for 4 teams, reducing login errors and workflow interruptions to support uninterrupted coding operations.
  • Reduced claim denials by tracking CDI queries from submission to completion, ensuring timely provider response and compliance.
  • Delivered KPI reporting to leadership, supporting operational decision-making, strengthening coding outcomes, and enhancing revenue cycle optimization.
  • Strengthened documentation quality by serving as liaison between CDI, coding teams and leadership to resolve query discrepancies.

Education

Associate of Applied Science - Health Information Management

Chattanooga State Community College

Associate of Applied Science - Human Services Specialist

Chattanooga State Community College

Bachelor of Science - Social Work

University of Tennessee at Chattanooga

Skills

  • Medical coding expertise
  • Compliance and revenue integrity management
  • Coder training and development
  • Detail-oriented problem solver
  • Effective communicator in team settings
  • Adaptable in dynamic healthcare environments
  • EHR system proficiency: Epic, Cerner, Athena
  • Proficient in 3M 360 Encoder
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Insurance payer portal proficiency
  • Workflow dashboard management

Certification

  • Certified Professional Coder (CPC) – AAPC
  • Certified Professional Medical Auditor (CPMA) – AAPC
  • Certified Medical Reimbursement Specialist (CMRS) – AMBA
  • Certified Medical Coding Specialist (CMCS) – AMBA

Professional Development

  • AAPC Coding & Auditing Webinars – CPT, ICD-10-CM, and compliance updates
  • AMBA Coding & Billing Webinars – Ongoing coding, billing, and compliance training

Career Highlights

  • Elevated coding productivity, accuracy, and compliance by monitoring Key Performance Indicators (KPIs) for 4 teams of 26 coders at Corrohealth, implementing targeted interventions that improved both performance and regulatory adherence.
  • Achieved 97% coding accuracy at Omega Healthcare, reducing denials and improving audit outcomes across radiology, neurology, oncology, and pre-operative services.
  • Delivered consistent 95%+ accuracy at CSI Companies while coding high-volume surgical outpatient encounters, ensuring audit readiness and clean claim submission.
  • Enhanced documentation integrity and onboarding efficiency by creating training presentations, compliance guidance, and chart tracking systems that improved coder accuracy and strengthened compliance.
  • Launched and led a 12-week LinkedIn series (Coding Mondays and Auditing Wednesdays), delivering 24 posts on ICD-10-CM 2026 updates that educated coders and auditors, strengthened compliance awareness, and built visibility as an emerging thought leader in revenue integrity.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed chart tracking systems, and creating system documentation that standardized coding validation processes, through effectively helping with work efficiency

Timeline

Remote Outpatient Coder (Contract)

CSI Companies
12.2024 - 12.2024

Ancillary Coder (Contract)

Omega Healthcare
07.2023 - 08.2023

Coder II

AQuity Solutions
11.2022 - 05.2025

Operational Analyst (Contract)

Corrohealth
12.2021 - 03.2022

Coding Specialist (Contract)

Corrohealth
07.2021 - 06.2022

Medical Coding Extern

Jewvons Medical Coding, Billing & Consulting
01.2021 - 03.2021

Insurance Follow-up Representative

CHI Memorial
10.2017 - 12.2017

Medical Biller Intern

Adept Reimbursement Services
07.2016 - 08.2016

Health Information Clerk

University Surgical Associates
07.2014 - 08.2014

Associate of Applied Science - Human Services Specialist

Chattanooga State Community College

Bachelor of Science - Social Work

University of Tennessee at Chattanooga

Associate of Applied Science - Health Information Management

Chattanooga State Community College