Kabrina Bates
Houston,TX
Summary
Detail-oriented, compassionate, and knowledgeable healthcare professional leveraging 5+ years in direct front and back office administration coupled with in classroom education. Dynamic team leader with proven success to react efficiently and effectively in high stress situations while remaining patient focused. Skilled in business operations, regulatory compliance, and anatomical healing. Received recognition for adapting to consistent changing environments while remaining focused on goals, operations, and institutional best practices.
Overview
1
1
Certification
Work History
Intake Coordinator
CSI Companies
- Foster positive relationships with clients and stakeholders, boosting patient satisfaction rates by 95% with compassionate and knowledgeable care.
- Document of 100-150 patient files a day, guaranteeing all records are entered into EMR and in accordance with HIPAA guidelines and organizational best practices.
- Streamline patient record audits, lowering average days for audits from 5 to 10 by entering records into EMR properly.
Medical Transport Driver
Houston Medical Transportation
- Finished 90% of pickups within quoted time by following allotted directions and following traffic laws, winning customer satisfaction rating of 95% and advancing company perception.
- Complied with HIPAA and organizational best practices for document collection, complying medical information within ERM with 90% accuracy prior to picking up patient for appointment.
- Collaborated with multidisciplinary care team to implement treatment plans, contributing to 85% improvement in patient outcomes measured by organizational standards.
Medical Assistant
Harmony Wellness Center
- Participated actively in health assessment, and medical assisting practicum sessions within a clinical environment, demonstrating commitment to learning and professional development.
- Applied knowledge and skills in health assessment techniques and medical assisting responsibilities to deliver comprehensive patient care under guidance of experienced preceptors.
- Utilized clinical opportunities to enhance proficiency in various aspects of medical assisting, including patient assessment, physician assisting, and treatment planning.
Customer Service Representative
IBex Global
- Assist members with inquiries related to health insurance coverage, claims, benefits, and provider networks.
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Processed customer orders efficiently, utilizing CRM software to track and manage requests.
- Provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies.
- Provide guidance on provider networks, referrals and pre-authorizations
- Troubleshoot and resolve issues related to billing, payments and coverage.
- Ensure compliance with HIPAA regulations when handling sensitive member information.
- Collaborate with internal departments to resolve complex member concerns.
- Maintain accurate records of customer interactions and resolutions in CRM systems.
- Meet performance metrics such as response time, resolution rate and customer satisfaction scores.
- Stay updated on policies, state regulations and healthcare industry changes.
- Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
- Handle high call/chat/email volumes effectively.
Education
Associate of Science - Health Science (Pre-Nursing)
South College
Knoxville, TNAssociate of Applied Science - Health Care Administration
Pima Medical Institute
Houston, TXCertificate - Medical Billing and Coding Specialist
MedVance Institute
Houston, TXBachelor of Science - Nursing
Chamberlain University
Pearland, TX09.2027
Skills
- Electronic Medical Records (EMR) System, Epic, eClinicalWorks, and Allscripts, Data Entry, Health Assessment Techniques, Customer Service, Medical Billing and Coding, Medical Terminology, Vital Signs, Medical Administration, Stakeholder Communication, Treatment Plans, Operational Efficiency
Certification
NRCCS & NRCMA
70644-923075082710
Timeline
Intake Coordinator
CSI Companies
Medical Transport Driver
Houston Medical Transportation
Medical Assistant
Harmony Wellness Center
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Certificate - Medical Billing and Coding Specialist
MedVance Institute
Bachelor of Science - Nursing
Chamberlain University
Customer Service Representative
IBex Global
Associate of Science - Health Science (Pre-Nursing)
South College
OTHER WORK EXPERIENCE
- Bus Operator Metropolitan Transit Authority – Houston, TX
- Shift Lead Officer Global Security Services – Houston, TX
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