Bonnie Ray

• Monitored and guided revenue cycle operations.
• Implemented process improvements, ensuring accurate charge capture and coding compliance.
• Provided staff training on revenue cycle management best practices, increasing productivity across the department.
• Managed cross-functional teams to improve overall revenue cycle operations.
• Improved revenue cycle efficiency by streamlining processes and implementing best practices.
• Improved team morale and reduced turnover by implementing comprehensive staff development and recognition program.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

• Oversaw daily operations of medical behavioral practice such as staffing schedules, inventory management, office upkeep ensuring organized work environment conducive to efficiency and patient satisfaction.
• Managed eight-employees with various personalities and from different cultures for mid-size 1-Doctor, 3-Nurse Practitioners and 1-Therapist for behavioral practice,
• Implemented on-boarding for new employees, which enabled each to effectively learn tasks and job duties
• Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
• Developed and implemented processes to reduce tedious tasks and promote for better workflow.
• Assisted in maintaining electronic record management systems to analyze and process data
• Complete MD's & ARNP'S credentialing and re-credentialing applications; monitors applications and follow-up as needed within CAQH Solutions and/or EPIC-Electronic Portfolio Of International Credentials database.
• Regularly meets with Director of Operations to discuss and resolve any trends insurance denials in order to identify problems with particular payers.
• Ordered all office supplies and kept check on inventory levels.

• Improved customer satisfaction rates by providing timely and empathetic responses to appeals inquiries.
• Resolved escalated cases promptly and effectively, demonstrating strong negotiation skills when liaising with stakeholders.
• Assisted in policy development by providing expert insights based on experience handling complex grievances and appeals cases. Reviewed in all claims Explanation of benefits to assure proper payments for Nations Drug Codes (NDC) reimbursement changed State by State
• Initiated timely response to emails, voicemails and written correspondence

Litigation Team Lead May, 2010 thru December 2009

• Assure all subpoenas were turned around within 24-42 hours depending on the dates served

• Managed team of [4] front office and (2) back-office personnel.
• Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Managed office budget to handle all needs, including supplies and vendor services.

Oversaw office financial management, including AP/AR (Advanced MD) and payroll administration (QuickBooks)

• Collected Copay/Coins payments and applied to patient accounts
• Posted surgical charges for GYN/OB doctors in practice.