Saimary GonzaleZ
Kissimmee,FL
Summary
Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Central Florida Kidney Specialits
Kissimmee, FL
06.2023 - Current
- Greeted patients, answered phones and scheduled appointments.
- Performed a variety of clerical duties such as data entry, filing and photocopying.
- Maintained accurate logs of all incoming calls, messages, faxes and emails regarding patient inquiries or concerns.
- Assisted in preparing paperwork for medical procedures or treatments performed by the office staff.
- Verified patient demographics, insurance information and medical histories.
- Collected payments for services rendered and applied them to appropriate accounts.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Coordinator
At Talitha Cumi Home Care
Kissimmee, FL
09.2022 - 07.2023
- Maintained calendars of upcoming events, meetings and deadlines.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Coordinated patient appointments and maintained appointment schedule.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Managed medical records by filing documents into appropriate folders according to established protocols.
Secretary
Wesley's Safety Transport
St. Cloud, FL
01.2020 - 07.2021
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment; tracked payments received from vendors and clients.
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL05-2025
Associate of Arts - Psychology
Valencia College
Orlando, FL12-2022
Skills
- Fluent in English and Spanish
- Customer Service Management
- Problem-Solving Skills
- Schedule Management
- Data Entry
- Adaptive Learning
Timeline
Front Desk Coordinator
Central Florida Kidney Specialits
06.2023 - Current
Coordinator
At Talitha Cumi Home Care
09.2022 - 07.2023
Secretary
Wesley's Safety Transport
01.2020 - 07.2021
Bachelor of Arts - Psychology
University of Central Florida
Associate of Arts - Psychology
Valencia College
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