Karen Andrade
Kissimmee,FL
Summary
Experienced hospitality and operations professional with a background in valet supervision, bell services dispatching, and front office support. Skilled in leading teams, coordinating high-volume guest services, and maintaining smooth day-to-day operations. Known for strong communication, attention to detail, and the ability to stay organized in fast-paced environments. Seeking a management role where I can apply my leadership, service expertise, and operational strengths.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Valet Supervisor
Townepark
01.2025 - Current
- Supervised daily valet operations, ensuring efficient vehicle handling and customer satisfaction.
- Trained and mentored new valet staff on service protocols and safety procedures.
- Coordinated with hotel management to maintain high service standards and respond to guest feedback.
- Monitored parking lot security measures, ensuring the safety of vehicles and guests' belongings.
- Assisted in scheduling shifts for valet team, balancing workload and coverage during peak hours.
- Conducted regular performance evaluations of valet staff, providing constructive feedback for skill development.
Bell Service Dispatcher
Walt Disney World Resort
02.2023 - Current
- Dispatched service orders to bell staff for timely guest luggage deliveries and pick-ups.
- Provided friendly, efficient guest interaction at the bell services desk, answering requests and assisting with needs.
- Coordinated and assisted vendors with deliveries to the resort's grocery room to support smooth resort operations.
Student Orientation Leader
Valencia College
08.2022 - 12.2023
- Represented Valencia College at community outreach events, promoting student engagement and encouraging participation in college activities.
- Organized and led campus tours for prospective students and their families, ensuring a seamless and informative experience.
- Coordinated student events, such as career fairs, workshops, and social events, contributing to a vibrant campus culture.
- Managed communications, including email newsletters and social media updates, to keep students informed of upcoming events and deadlines.
- Coordinated and led group campus tours of up to 30 students and parents.
Office Secretary
Valencia College
08.2021 - 12.2023
- Managed scheduling and calendar coordination for academic advisors, ensuring timely and accurate appointments.
- Assisted with planning and organizing events such as registration drives, orientation, and academic advising workshops.
- Handled confidential student documents, including residency applications, transcripts, and personal information, ensuring compliance with FERPA regulations.
- Managed incoming calls and emails, directed students to appropriate resources, and ensured smooth office operations.
- Used Microsoft Office, prepared presentations, and generated reports for internal use.
Education
Bachelor of Science - Elementary Education
University of Central Florida
Orlando, FL12-2026
Associate of Arts - Elementary Education
Valencia College
Orlando, FL12-2023
High School Diploma -
Tohopekaliga High School
Kissimmee, FL05-2021
Skills
- Leadership & Team Support
- Operations Coordination
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem-Solving & Decision-Making
- Time Management & Multitasking
- Conflict Resolution
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Valet Supervisor
Townepark
01.2025 - Current
Bell Service Dispatcher
Walt Disney World Resort
02.2023 - Current
Student Orientation Leader
Valencia College
08.2022 - 12.2023
Office Secretary
Valencia College
08.2021 - 12.2023
Bachelor of Science - Elementary Education
University of Central Florida
Associate of Arts - Elementary Education
Valencia College
High School Diploma -
Tohopekaliga High School