Bonnie Reimer
Cavalier,ND
Summary
Dedicated Advanced Certified Pharmacy Technician with expertise in customer service, medication dispensing, and problem solving skills. Proven ability to enhance patient care and streamline operations. Im also certified in Immunizations and have my extended education for advanced technicians. I am a quick learner and I am also looking to expand on my knowledge in a pharmacy setting.
Overview
9
9
years of professional experience
Work History
Advanced Certified Pharmacy Technician
Thrifty White Drug
Cavalier, ND
10.2021 - Current
- Processed and dispensed medications accurately to ensure patient safety and compliance with regulations.
- Assisted pharmacists in preparing prescription orders, enhancing workflow efficiency and service delivery.
- Trained new pharmacy technicians on operational procedures, contributing to team development and knowledge sharing.
- Participated in quality assurance initiatives to improve accuracy of prescriptions and enhance overall service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed inventory levels, ensuring timely restocking of medications and supplies to optimize pharmacy operations.
Bartender
Sammy's Bar
Cavalier, ND
10.2017 - Current
- Crafted and served a diverse range of beverages, ensuring high-quality customer experiences.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new bartenders on drink preparation techniques and customer service protocols.
- Provided exceptional customer service by resolving complaints swiftly and effectively, fostering loyalty.
- Implemented promotional strategies to boost sales during peak hours, improving revenue generation.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
MPCG High School
Mayville, NDSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
Timeline
Advanced Certified Pharmacy Technician
Thrifty White Drug
10.2021 - Current
Bartender
Sammy's Bar
10.2017 - Current
High School Diploma -
MPCG High School