Lindsey Thiel
New Salem,ND
Summary
Executed prescription preparation and medication management tasks while providing exceptional customer support.
Streamlined inventory record-keeping processes to enhance service delivery efficiency and accuracy.
Achieved regulatory compliance in pharmacy operations through proactive engagement with healthcare professionals.
Enhanced patient satisfaction by delivering clear and concise information regarding medication therapies.
Strengthened relationships with stakeholders to optimize healthcare delivery.
Oversaw the accurate filling of long-term care prescriptions for various facilities, prioritizing patient care and satisfaction.
Ensured accurate billing through insurance for facilities and outpatients.
Going above and beyond to apply copay card, discounts and helping solve problems with insurance for patients who are in distress about their coverage and costs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advanced Certified Pharmacy Technician
Thrifty White Drug
Mandan, ND
12.2025 - Current
- Dispensed medications accurately while adhering to safety protocols.
- Assisted pharmacists in managing prescription orders and inventory levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed data entry for the pharmacy team
- Trained new staff on pharmacy procedures and systems for operational efficiency.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy team.
- Mentored junior technicians, fostering a collaborative learning environment for skill development.
- Coordinated with healthcare providers to clarify prescriptions and optimize patient care outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Licensed Pharmacy Technician
Sanford Health Retail Pharmacy
Bismarck, ND
09.2022 - 10.2025
- Processed prescription orders efficiently, ensuring accuracy and compliance with regulations.
- Assisted in managing inventory levels, contributing to optimal stock availability.
- Collaborated with healthcare professionals to resolve medication-related issues promptly.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Monitored drug utilization patterns to identify opportunities for cost-effective alternatives.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.
Builder
Banner Engineering Corporation
Aberdeen, SD
02.2022 - 07.2022
- Constructed parts according to blueprints and specifications.
- Operated various hand and power tools safely and efficiently.
- Collaborated with leaders and engineers to ensure project timelines were met.
- Inspected materials for quality compliance before use in projects.
- Implemented best practices for waste reduction on sites, enhancing efficiency.
- Maintained clean and organized work areas to promote safety and productivity.
Starbucks Lead Barista
Target
Aberdeen, SD
02.2019 - 07.2021
- Trained and mentored junior baristas on beverage preparation and customer service standards.
- Oversaw daily operations, ensuring quality control of all beverages and food items.
- Implemented new inventory management system, improving stock accuracy and reducing waste.
- Developed staff schedules to optimize labor costs while maintaining service levels.
- Enhanced customer experience by introducing seasonal menu items based on customer feedback.
- Collaborated with management to streamline workflows, increasing efficiency in peak service times.
- Maintained compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
Education
Bachelor of Science - Elementary Education
Northern State University
Aberdeen, SDHigh School Diploma -
Aberdeen Central High School
Aberdeen, SD05.2016
Skills
- Labeling accuracy
- Medication filling and dispensing
- Insurance billing
- Drug classification
- Prescription interpretation
- Non Sterile and sterile compounding techniques
- Medication storage
- Problem-solving skills
- Team collaboration but works efficiently on their own as well
- Fast and efficient learner
- HIPAA compliance
- Phone and computer skills
- Excellent at multitasking
- Positive attitude even when under pressure
- Long term care skills
Certification
- CPhT - Certified Advanced Pharmacy Technician
- Immunization Certified
- Tech-Check-Tech Certified
Timeline
Advanced Certified Pharmacy Technician
Thrifty White Drug
12.2025 - Current
Licensed Pharmacy Technician
Sanford Health Retail Pharmacy
09.2022 - 10.2025
Builder
Banner Engineering Corporation
02.2022 - 07.2022
Starbucks Lead Barista
Target
02.2019 - 07.2021
Bachelor of Science - Elementary Education
Northern State University
High School Diploma -
Aberdeen Central High School