Julie McKeever
Adams,NE
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
When I delivered the Newspapers, I set up my own routes and have Always provided Excellent Customer Service with any job.
Overview
28
28
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Lincoln, NE
05.2002 - Current
- Processed and dispensed prescriptions accurately for diverse customer needs.
- Assisted pharmacists in verifying medication dosages and directions.
- Managed inventory by organizing and restocking pharmaceutical supplies.
- Operated pharmacy software to maintain patient records efficiently.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Monitored expiration dates of medications to ensure compliance and safety.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Compiled customer demographic, allergy, and medical history background.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Resolved customer complaints regarding product quality or quantity issues.
- Prepared pricing and instruction labels for placement on prescriptions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Interpreted and processed medication orders under supervision of pharmacist.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash registers to accept payments from customers.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
Newspaper Carrier
Lincoln Journal Star, Beatrice Daily Sun and OWH
Adams, Nebraska
08.1998 - 05.2024
- Delivered newspapers to residential and commercial addresses daily.
- Managed efficient route planning for timely deliveries.
- Communicated with customers regarding service issues and inquiries.
- Ensured proper handling and storage of newspapers during transit.
- Checked inventory levels at the end of each shift and reported any discrepancies to supervisor.
- Delivered newspapers to customers on a daily basis.
- Preserved condition of newspapers to satisfy customers or store locations.
- Exercised time management skills to deliver newspapers within pre-established timeframe.
- Inserted fliers or promotional materials and bagged newspapers to keep content intact.
- Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
- Listened to and resolved customer's complaints regarding products or services.
- Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
- Used safe lifting techniques to load and unload vehicles at distribution center.
- Leveraged various transportation modes to deliver newspapers to private residences, businesses and newsstands.
- Maintained records pertaining to driving expenses, mileage, gasoline, oil and tire changes.
- Assisted in sorting and bundling of newspapers for delivery.
- Kept track of newspaper sales performance metrics such as number of papers sold per day.
- Ensured that all deliveries were made according to schedule and route plan.
- Performed basic maintenance on delivery vehicles such as checking oil levels, tire pressure.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Refilled vending machines
Education
Odell Public Schools
Odell , NESkills
- Prescription processing
- Inventory management
- Medication verification
- Pharmacy software
- Time management
- Problem solving
- Effective communication
- Customer service
- Attention to detail
- HIPAA regulations
- Verbal and written communication
- Patient confidentiality
- Medication preparation
- Stocking medications
- Multitasking and organization
- Insurance confirmation
- Drug storage procedures
- Medication safety protocols
- Insurance billing
- Medication dispensing
- Billing and coding
- Workflow optimization
- Empathy and patience
- FDA and HIPAA compliance
- Pharmacy operations
- Pharmacy law compliance
- Prescription verification
- Filling prescriptions
- Pharmacy and customer records management
- Quality assurance and control
- Record keeping
- Patient paperwork
- Problem-solving skills
- Data entry
- Medication storage
- Proper labeling procedures
- Manual and automated medication dispensing
- Drug classification
- Prescription labeling
- Prescription interpretation
- Drug security
- Point of sale systems proficiency
- Proper labeling
- Pharmacist support
- Insurance verification
- Refill requests
- Drug inventory control
- Equipment operation
- HIPAA
- Pharmaceutical calculations
- Medication storage procedures
- Medication therapy management
- Secure storage of medications
- Confidentiality and HIPAA
- Interpreting orders
- Labeling accuracy
Timeline
Certified Pharmacy Technician
Walmart
05.2002 - Current
Newspaper Carrier
Lincoln Journal Star, Beatrice Daily Sun and OWH
08.1998 - 05.2024
Odell Public Schools