Wendy Luthi
Morris,MN
Summary
Dynamic Advanced Certified Pharmacy Technician with proven expertise at Thrifty White Pharmacy, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in medication dispensing and insurance billing, I trained new staff and streamlined operations, contributing to improved patient adherence and efficient pharmacy practices. Committed to maintaining high standards of accuracy and care.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Advanced Certified Pharmacy Technician
Thrifty White Pharmacy
Morris, MN
08.2006 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
Deli Worker
Willie’s Super Valu
Morris, MN
07.1999 - 08.2006
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced cash register.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
Morris Area High School
Morris, MNSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Pharmaceutical calculations
- Pharmacy and customer records management
- Compounding techniques
- Updating medication histories
- Multitasking and organization
- Verbal and written communication
Accomplishments
Advanced certified pharmacy technician through PTCB
Certification
- CPhT - Certified Pharmacy Technician
- Billing and Reimbursement Certificate
Issued: 11/18/2020 - Immunization Administration Certificate
Issued: 04/12/2021 - Medication History Certificate
Issued: 02/20/2020 - Technician Product Verification Certificate
Issued: 03/18/2020
Timeline
Advanced Certified Pharmacy Technician
Thrifty White Pharmacy
08.2006 - Current
Deli Worker
Willie’s Super Valu
07.1999 - 08.2006
High School Diploma -
Morris Area High School