Bonnie Rodriguez
Oxford,PA
Summary
Enthusiastic Account Specialist eager to develop my skills while applying my knowledge that I have developed over my many years in the medical field. I started my career as a medical assistant working in private practice doing everything from scheduling appointments, verifying insurance, giving shots and drawing blood, obtaining and preparing referrals to taking payments and posting. After many years I left patient contact ad moved to the business side of the medical field and have found it very challenging and exciting. I take pride in my work and will give 1000% to any task that is put in front of me. I am a team player and willing to pick up any job that I am asked to do.
Overview
22
22
years of professional experience
Work History
Account Specialist
Windham Professionals
Aston, PA
03.2019 - Current
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Verified all insurance
- called and followed up with insurance companies about payments.
- Prepared PDFs for appeals and reconsiderations and mailed or faxed them out to the insurance companies.
- Adhered to standards of quality and service as well as all compliance requirements.
Head Cashier
Lowes Home Improvement Stores
Avondale, PA
11.2007 - 06.2016
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Displayed new stock and rotated existing products.
- Increased customer loyalty and retention.
- Analyzed purchases for signs of fraud.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Monitored self-checkout systems and provided assistance or intervention where required.
Resource Coordinator
Genesis Healthcare
Kennett Square, PA
09.2006 - 06.2016
- Took incoming calls from nurses and hospitals to place a patient into short term rehab setting.
- Obtained and documented patient information and set up accounts.
- Verified insurance
- Verified referrals
- Coordinated the patient with bed availability in the facility.
- Worked 24 on call weekly hours once a month and filled in when ever I was needed to work 24 hour on call.
Education
Associate of Science - Medical Assistant
Harcum College
Bryn Mawr, PA05.1984
Skills
- Medical Records Research
- Account Investigations
- Billing Issue Resolution
- Confidential Records Management
- Information Updates
- Diagnostic Codes
- Selling Skills
- File and Account Updates
Timeline
Account Specialist
Windham Professionals
03.2019 - Current
Head Cashier
Lowes Home Improvement Stores
11.2007 - 06.2016
Resource Coordinator
Genesis Healthcare
09.2006 - 06.2016
Associate of Science - Medical Assistant
Harcum College
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