Bonnie Rose
Tyler,TX
Summary
Excited to bring my skills and experience to contribute to the success of an organization in any of these locations. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Authorized to work in the US and open to opportunities in Fort Worth, TX, Mansfield, TX, or Grand Prairie, TX. Flexible and adaptable.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative(WFH)
MMC
01.2021 - 01.2025
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant
Girlfriends Salon
01.2018 - 01.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Receiving Clerk
Campbell Soup Company
01.2013 - 12.2017
- Regularly reviewed invoices and double-checked orders.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Customer Service Representative/Call Center
TCIM SERVICES
01.2008 - 12.2012
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate - CCMA
Tyler Junior College
02.2025
High school diploma -
Clarksville High School
05.2007
Skills
- Load & Unload
- Shipping & Receiving
- Patient Care Assistance
- Warehouse Experience
- Inventory Control
- Communication skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Payment processing
- Scheduling
- Appointment scheduling
- Paperwork processing
Certification
- Certified Clinical Medical Assistant, 02/03/25
- BLS Certified 10/01/24
Willing To Relocate
- Fort Worth, TX
- Mansfield, TX
- Grand Prairie, TX
Timeline
Customer Service Representative(WFH)
MMC
01.2021 - 01.2025
Assistant
Girlfriends Salon
01.2018 - 01.2021
Receiving Clerk
Campbell Soup Company
01.2013 - 12.2017
Customer Service Representative/Call Center
TCIM SERVICES
01.2008 - 12.2012
High school diploma -
Clarksville High School
Certificate - CCMA
Tyler Junior College
Similar Profiles
Dr. Sara SaifDr. Sara Saif
General Practitioner at MMCGeneral Practitioner at MMC
Joshua FergusonJoshua Ferguson
Maintenance Supervisor at MmcMaintenance Supervisor at Mmc
Vanessa OsagieVanessa Osagie
Call Center Representative at MMCCall Center Representative at MMC