Bonnie Sanders
Paducah,KY
Summary
Results-oriented Manager skilled in staff management, process improvement, and customer service. Enhanced operational efficiency and team performance through effective communication and quality assurance protocols. Developed and implemented strategies to drive organizational success.
Overview
11
11
years of professional experience
Work History
Manager
Strickland's Seafood
Paducah, KY
06.2020 - Current
- Supervised daily operations, ensuring optimal service efficiency and product quality.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated staff scheduling and training programs to align team capabilities with operational needs.
- Recruited and hired qualified candidates to fill open positions.
- Evaluated staff performance regularly to identify areas for improvement.
- Conducted performance reviews for team members.
- Mentored team members to support their professional development and performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Streamlined inventory management processes to ensure product freshness and adherence to regulations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established processes to ensure efficient workflow throughout the organization.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Implemented customer service protocols to boost guest satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Mediated conflicts between employees, offering guidance on policies to promote understanding.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Administrative Assistant
Care-A-Cell
Hickman, Kentucky
03.2015 - 06.2016
- Managed daily office operations and maintained organized filing systems.
- Assisted in preparing reports and documentation for internal and external communication.
- Responded to incoming calls and inquiries from clients and customers, delivering accurate assistance with professionalism.
- Supported team with project coordination and task prioritization efforts.
- Facilitated communication between departments to improve workflow and enhance efficiency.
- Provided prompt responses to phone calls and emails, ensuring clear communication and effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Developed and maintained filing systems for confidential documents and records.
Education
High School Diploma -
Graves County High School
Mayfield, KY05-2005
Skills
- Customer service
- Staff management
- Performance evaluation
- Shift scheduling
- Inventory control
- Process improvement
- Operational efficiency
- Quality assurance
- Effective communication
- Time management
- Conflict resolution
Timeline
Manager
Strickland's Seafood
06.2020 - Current
Administrative Assistant
Care-A-Cell
03.2015 - 06.2016
High School Diploma -
Graves County High School