Bonnie Scarbrough
Burnsville,MN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Accracare
12.2015 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Concierge
Prairie Bluffs Senior Living
02.2023 - 02.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Driver
Metro Transit
01.2008 - 06.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
GED -
Woodwin High School
Minneapolis, MN06-1978
Skills
- Customer service
- Highly adaptable
- Effective problem solving
- Punctual and reliable
Timeline
Concierge
Prairie Bluffs Senior Living
02.2023 - 02.2025
Personal Care Assistant
Accracare
12.2015 - Current
Driver
Metro Transit
01.2008 - 06.2016
GED -
Woodwin High School
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