Bonnie Smith-Evans
Rex,GA
Summary
Results-driven professional specializing in customer relationship management and property oversight. Expertise in rent collection and tenant satisfaction with a focus on legal compliance. Strong leadership in team building and problem-solving, coupled with a history of implementing operational improvements that boost company performance and employee engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
MMS Group
Suffern, New York
11.2025 - 01.2026
- Coordinated daily operations, streamlining processes to support team productivity.
- Resolved customer inquiries and service issues promptly, ensuring satisfaction.
- Managed tenant inquiries and concerns, fostering positive relationships and satisfaction.
- Scheduled property viewings and conducted tours, showcasing properties to attract prospective tenants.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
Rent Collection Account Manager
Pathlight/Tricon Management
Plano, Texas
06.2023 - 03.2025
- Coordinated legal action against delinquent accounts, protecting company assets and minimizing financial loss.
- Managed collections for overdue accounts, enhancing customer relationships through consistent communication.
- Reviewed account status and promptly resolved discrepancies, ensuring client satisfaction and accuracy.
- Assisted customers with account inquiries and provided payment options effectively.
- Educated clients on company policies regarding payments and account management.
Assistant Community Director
Woodward management
Atlanta, Georgia
08.2022 - 06.2023
- Addressed tenant complaints and concerns promptly, developing effective conflict resolution strategies.
- Managed rent collection process, enforcing late fees to maintain financial compliance.
- Maintained accurate records regarding tenant information, rent payments, lease agreements, and other pertinent documents.
- Conducted regular inspections of vacant units before move-in to ensure readiness and tenant satisfaction.
Property Manager
Asden Management
Manasquan, New Jersey
01.2016 - 08.2022
- Managed tenant relations, resolving conflicts to enhance tenant satisfaction.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Oversaw property maintenance, coordinating timely repairs with contractors to ensure tenant safety and comfort.
- Collaborated with vendors, negotiating service contracts to secure favorable terms and improve service delivery.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Property Manager
Lexington Properties
Lexington, Kentucky
03.2016 - 05.2018
- Managed lease agreements, ensuring regulatory compliance and tenant satisfaction.
- Managed tenant relations and addressed concerns promptly.
- Coordinated property maintenance and repair schedules to minimize disruptions for tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Created targeted marketing strategies that increased tenant inquiries and occupancy rates.
Assistant Manager/Leasing (LIHTC)
Woda Cooper Companies
Columbus, OH
04.2015 - 03.2016
- Facilitated lease signings and explained terms to new tenants effectively.
- Coordinated leasing activities across multiple residential properties, enhancing tenant acquisition and retention.
- Developed and maintained strong relationships with prospective tenants and community partners.
- Assisted in developing marketing strategies that effectively promoted available rental units, increasing visibility and interest.
- Maintained tenant files, ensuring up-to-date payment history and lease information for efficient management.
Education
Associate of Arts - Criminal Justice
Strayer University
Lithonia, GA05-2013
Skills
- Customer relationship management
- Property management
- Rent collection
- Legal compliance
- Document preparation
- Account reconciliation
- Conflict resolution
- Tenant communication
- Team coordination
- Critical thinking
Certification
CAM
Timeline
Assistant Manager
MMS Group
11.2025 - 01.2026
Rent Collection Account Manager
Pathlight/Tricon Management
06.2023 - 03.2025
Assistant Community Director
Woodward management
08.2022 - 06.2023
Property Manager
Lexington Properties
03.2016 - 05.2018
Property Manager
Asden Management
01.2016 - 08.2022
Assistant Manager/Leasing (LIHTC)
Woda Cooper Companies
04.2015 - 03.2016
Associate of Arts - Criminal Justice
Strayer University