Bonnie Speicher
Des Moines,IA
Summary
Results-driven customer service representative with over 13 years of experience in diverse environments. Proven ability to resolve inquiries efficiently while maintaining strong communication and time management skills. Ready to contribute to a team focused on exceptional client experiences.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Principal Financial
Des Moines
01.2013 - Current
- Provided exceptional customer service by promptly responding to inquiries and resolving complaints, enhancing customer satisfaction.
- Provided exceptional customer support through various communication channels to both agents and customers.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries about products and services, ensuring clear communication and timely information.
- Maintained accurate records of customer interactions and transactions to support effective follow-up and issue resolution.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Processed illustration requests from agents and clients efficiently.
- Provided technical support for troubleshooting software applications used by customers.
Customer Service Agent
Regional Elite Airline Services
Des Moines
11.2006 - 01.2013
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Engaged with customers actively, listening effectively to their needs and resolving issues to ensure satisfaction.
- Informed passengers of flight schedules and gate changes, ensuring clarity and reducing confusion.
- Facilitated communication between airline personnel and customers, enhancing overall customer experience.
- Assisted passengers with check-in procedures and baggage handling.
- Facilitated boarding processes, verifying tickets and identification efficiently.
- Ensured compliance with airport security protocols during passenger interactions.
- Collaborated with ground crew to maintain timely flight operations and services.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Provided clients with assistance in preparing required travel documents and forms.
- Responded quickly to emergency situations by following appropriate protocols.
Education
Some College (No Degree) - Medical Assistant
Hamilton Business College
Urbandale, IASkills
- Customer experience
- Client assistance
- Complaint resolution
- Call center operations
- Technical troubleshooting
- Record management
- Problem solving
- Time management
- Adaptability and flexibility
- Active listening
- Communication platforms
Timeline
Customer Service Representative
Principal Financial
01.2013 - Current
Customer Service Agent
Regional Elite Airline Services
11.2006 - 01.2013
Some College (No Degree) - Medical Assistant
Hamilton Business College